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Archana Srivastava
GM (Prodn) ONGC, India
Archana is Product engineer at ONGC with key specializations in Feasibility Studies, Conceptual Studies, Adequacy Checks, Process Package etc. Other areas of work include New Technology Identification, Pipe Line Sizing, Pressure Calculation etc.
Tricky workplace situation handled
By this mentor in various human skills
1
- we can memorize key points. rehearsal may be done number of times
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- rehearsal, small and crisp presentation, dont go out of the subject , proper highlighting
1
- Listen carefully attentively to the person, understand their requirement , budget and other aspects . Tom just hurried in telling the options
2
- first wait patiently to listen other persons view , their concern and then put your views after understanding it
3
- dont interrupt in between, understand first then comment
4
- Try to understand the body language, non-verbal cues befor making any judgement.
5
- listen to other persons woes and try to resolve it
6
- try to understand the reason, use it for improving so that next time it doesnt repeats
7
- look at it in a positive way, not get discouraged .
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- accept the mistakes and try to improve it
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- not interested, preoccupied
10
- Make her understand the thing, Explain the good things, Resolve her misunderstanding.
11
- Give the client some time to calm down, Don't react. Cool him down to understand the issues. Be assertive.
1
- ETHICS, PROfessional honesty , trust
2
- may result in unethical decisions ,
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- Complimenting, appreciating
4
- Console Jack that all was not bad, may be some issues need to worked upon. Get them proper support and train them for the areas , facilitate them ,
5
- Practice makes an impact rather than onl;y preaching; make him understand by self doing that
6
- Not keeping a track of the latest developments of the company working in and around.
7
- There has to be proper spokesperson for the media , Diplomacy behaviour,
8
- sorting the things, wht may be the sever consequences, first to tackle what is in own control, take team into confidence and see ways to minimise the loss and damages
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- We have to focus on the things which are in our control rather than those which are out of our reach
10
- But that always leaves a space for improvement and gives a drive for betterment.
- to take calculative risks to move ahead.
- by example.
- do better with the support of my team .
- not to escape any challenging situation . On the other hand try to face it.
- Yes
11
- narrowminded, withdrawal attitude, escaping , not trusting others
- self belief even when others dont believe; risk taking attitude,
12
- I would not directly tell about the incompetencies to him, But ask him questions which will be self explanatory and will bring the corrective actions needed.
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- I tell to stick to your belief and listen to all for keeping the all fronts checked . Take the mistake as an opportunity to improve and learn.
14
- self belief, focus on the goal , perseverance
15
- Marathon runners not look how far they have came, but how far they hv to go
- marathon runners check their ego at the door
- Marathon runners keep moving forward even if things don’t go according to the plan
- Marathon runners don’t allow overwhelming feelings to paralyze them.
- yea sure . See the goal ahead , keep a steady pace
16
- Find out what is that troubling him, and see if it can be helped
- Mistakes are the part of job, we learn by mistakes, so indicate its negative implications and try to make a way to see how it can be modified in a correct way
- Ask the star performer to train the others before leaving. Motivate all to gear up for the task and work with consensus. Show them the bigger picture of the achievement and benefit which will be obtained.
17
- Be calm and composed. take a first step and things will slowly resolve
18
- Slow and steady wins the race. Never lose hope.
1
- Get to know the physhology of the people at new place, understand the srategy the company is following thr
2
- Taking everyone ideas and inputs
1
- Attend office, attend PT meeting, take care of household chores, to visit the Dr .
2
- stressed, burn out, run out of time , in efficient results., frustration, mismanaged
3
- 1. Fulfilling my official committment, 2. Child care 3. Cooking, household chores,
4
- outsource the things which can be done by others, build support system. dont look at 100% perfection. , say no to things which are not reqd
1
- See Pros and cons of all decisions, merits demerits etc
2
- Ask him his budget and show him the relevant offers, tell him that there is problem with him in showing, He may or may not purchase
3
- Each one wants that ball only, its the prize giving one
- Female players are at a different place playing
- Everyone has a different role, each one is following that only
4
- Dont be judgemental
5
- Which are the avoidable overheads , or which overheads use can be optimised by regular monitoring.
6
- Contractors claim of addl premium reimbursement, address the issue, exploring the options how it can be done, what are the provisions of contract, how the reimbursement can be done in a logical way so that both the parties agree amicably.
7
- Service provider if satisfied will provide the services effectively and ONGC will be benefited. Workers health concern thru medical benefits provided will oblige them .
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- organised work, better outcome, timely completion , avoid waste of time, get time for relaxing also
9
- Complete maximum tough job during that time
- Helps in outsourcing the things or delegating
- Microplanning helps in completing the job one by one and gives a sense of accomplishment
10
- More or less good. I list and prioritize the jobs, take the tough one first
11
- Time discipline helps to complete the task well in time without being stressed and overwhelmed. Good results
1
- Give chances for putting new ideas, taking some calculated risks
2
- Think in a simple way, focus on the issue and see what can be done
3
- Capture the online booking and block it then and there . and remove it from the the list online
4
- plan properly and design it effectively
