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Fareez Hardit Singh
Sr. Fin. Examiner, Central Bank of TnT, Trinidad and Tobago
Experienced Financial Institution Examiner with a demonstrated history of working in the financial services industry. Skilled in Internal Audit, Analytical Skills, Banking, Credit Analysis, and Capital Markets.
Tricky workplace situation handled
By this mentor in various human skills
1
- I keep a positive outlook or attitude toward my situation. I never give up! I seek assistance from more experienced, skilled and knowledgeable persons who can give tips, information and encouragement.
2
- You need a positive mindset and outlook on the future and a willingness to learn and grow at all times. you also need to be able to get up quickly from failure, dusty off and go again at it with your full spirit.
3
- I would keep a positive attitude and outlook on the situation. I would seek assistance from other more successful and experience colleagues to get information, tip, guidance and encouragement. i would also keep trying and not give up,
4
- what am i doing that may not be attracting customers or making the sale? what can i do better and how? who can help me improve? what kind of training and development i can seek to improve my skills and capabilities?
5
- If you want to share a skill or mentor someone, first you must try to connect with the person on some personal level so that they feel comfortable with you and you gain their trust. This way they will be more encouraged to listen, pay attention and learn from you. they will notice more easily that you have their best interest at heart and will be more open to learning and asking questions when they need to.
1
- 1. To review and improve on responses in the future 2. To be prepared foe the second interview by having at hand information from the first interview 3. To learn from the process and assess her own performance
2
- 1. It shows the interviewer that you appreciated the time they took with you and it reinforces good qualities in your character. 2. helps them remember you especially if they forgot. 3. continues your communication even after the interview which augers well.
3
- 1. A follow up call is important in the event that they did not receive or have time to read the e-mail. 2. A second follow up e-mail may also be useful for the same reasons.
4
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- After an interview it is important that you show gratitude and appreciation to the interviewers for the time taken to interview you and for your selection for the interview. if they selected you, there must have seen something they liked. it is a good opportunity to reinforce why you are the right person and keep them thinking good things of you as they go through or finish the first interview process.
5
- A change in legislation in the insurance industry leading to a phenomenal change in the requirements of the industry to comply with legislation in a short space of time causing extreme stress and burnout. This required the need to ease the industry's stress through regulatory forbearance whilst assisting it to meet requirements in stages to also allow a reasonable level of monitoring.
6
- 1. Read a lot to understand global changes 2. travel and learn about different cultures and their behaviors 3. have an open mind 4. continuously scanning the environment 5. share information 6. enhance leadership and persuasive skills 7. be a team player 8. socialize 9. listen 10. practice implementing change
7
- A continuously changing organizational environment due to global changes requires having a open mind, positive mind and a forward looking mentality in order to succeed.
8
- 1. Many impatient customers- keep calm, clam customers listen and respond as fast as possible, focus on the task at hand and ensure customers are dealt with in an orderly fashion. 2. Many phone calls-delegate one person the dealt with customer calls so that they will not be distracted. 3. Customers looking for items-delegate staff to assist customers get what they want quickly and leave the store to enhance movement.
9
- When dealing with an irate customer, the first objective is to reassure them that you will try to help, then to clam them so that you can focus them, then to listen carefully so that you understand what they want and lastly provide a solution or promise to get back to them, take their details and be courteous throughout.
10
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- 1. This is an important step as poor grammar etc. is a reflection of your professionalism and tells the reader about you and your attention to detail, ability and competence. From this information they determine whether they are comfortable to conduct business with you.
11
- 1. Greeting by name 2. Check grammar, links and codes and other details. 3. Address customer's concerns including underlying emotional issues. 4. Provide solutions 5. Thank the customer for their query and time taken.
12
- 1. E-mails are a strong communication tool that can enhance or detract from your personal and professional image. Therefore, each e-mail communication is an opportunity to sell the organizations products and services, so each of the key elements of constructing an email is critical. Greeting the customer by name, attention to detail including grammar, links and codes, identifying the underlying problems including emotional, providing solutions and thanking the customer.
13
- 1. Reassure and calm them 2. Listen attentively 3. Ask pertinent questions 4. Gather more information 5. Seek assistance from more experienced persons 6. Provide a solution in a reasonable time-frame 7. Be courteous and friendly throughout.
14
- 1. Analytical skills 2. Negotiation skills 3. Social skills 4. Research skills 5. Open mindedness 6. Observational skills 7. Implementation skills 8. Human behavioral skills 9. Understanding body language
15
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- When dealing with an irate customer on the phone, First you need to identify yourself, Clam the customer, Identify the issue, Identify obstacles, Identify solutions and how to implement them and implement the solution. Listen, observe be courteous and take notes if required.
