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Genevieve Jodhan
CEO, GENEXX Strategic Consulting Ltd.
Educated at Harvard, Genevieve is a specialist in all aspects of the business. Having worked in management roles for 25 years, she now guides business to develop strategy and business...
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- c-suites
- consultants
- government/ngos
- influencing
- people
- collaboration
Meet the mentor
TALK SHOW VIDEOS
Tricky Workplace Situation Handled
- 1. The social isolation may emphasise the negative traits already existing. So traits like greed, laziness, selfishness, and backstabbing will still be there. 2. Not being secure in their abilities. 3. Feeling that they are not being heard during online meetings. 4. Not self motivated.
- I would have had the conversation about the toxic behavioural trait infront of my mnager. I tried to handle on my own and the person was not willing to accept that the incident was not handled positively.
- Irate customer tells others and causes reputational damage to the company. Customer does not buy your product again. Negative PR.
- It helps you understand the problem. Clarifies the issues with empathy. If they focus on the customers' complaint they may find the solutions quickly and or know when to escalate.
- 1. Help me to understand the issue faster. 2. I would have been able to escalate to the right person. 3. Customer would have felt happier,
- It means that only you should be blamed. If your team fails, you take responsibility for the failure.
- If you make a mistake, advise your manager promptly. She may be able to advise on how to fix it. Saying you made a mistake is not a sign of weakness. It's a sign of being responsible. Not saying can have far reaching consequences.
- It depends. Both scenarios can arise. However, it is more likely to be - Not telling her manager about what happens out of fear of the conversation sends the message that Jessica values her own comfort over the needs of the work. Your boss will not rely on you.
- Focus on the positive feedback and change my strategies to be able to achieve my goals.
- Positive mindset, can-do attitude. Recognize your limitations. Continuous education - development.
- I would ask my supervisor to observe my sales pitch and identify my weaknesses. Focus on the customer is not enough if you are seen to lack credibility. I would ask to be video taped to see what's going wrong during my interactions with the customer.
- How do I connect with the customer? Do I earn their respect? Am I seen as an expert by them? What does the top sales person do that I can learn from?
- Understand the buying process, connect with the customer: 1. Focus on who is the customer. Understand the buyer and their needs. 2. Connect with the buyer on an emotional level. Offer solutions. 3.Be trustworthy. 4. Show the benefits. 5. Listen to the customer 6. Ask questions
- Financial, Job related, Family, Community, Friendship commitments,
- When people have too many commitments, they try to do too many things at the same time and end up ineffctive in all roles.
- Family, health, career, friends.
- Request seems unreasonable, a refund should be possible for some of the lessons, but the customer does not wish to hear this now.
- Very important to know yourself, capabilities and competencies. This will affect your decision making and team selection in general.
- Honesty and integrity. Confidence. Inspire Others. Commitment and Passion. Decision Making Capabilities. Accountability.
- Not always able to delegate effectively. Micro Management at times.
- Accept our strengths. Analyse the weaknesses and get an improvement plan. Hire a coach to help us develop those areas.
- Client spent 1 hour trying to fix the problem and was frustrated. She was irate.
- Not sleeping well, Trouble concentrating, Feeling anxious, Socially distant, Headaches.
- Pause and deliberately breathe during a stressful conversation - Strive for work life balance; Prioritise and make lists;
- Focus on the important items - not everything thats urgent is important. Set aside time for responding to emails and time to attend to tasks. Tick items of the list and roll over to the next day - spend 30 mins reviewing what was done and what has to be carried over.
- It's hard to stay motivated if you do not achieve your goals or not hit your targets.
- Having a leader who is not motivated and does not believe in the goal.
- Generally extrinsically motivated by money and rewards. Performance System with incentives and bonuses.
- They will only be motivated by the reward system. No love for the actual job or role. De- motivated.
- You need to understand what motivates them. Recruit right from the start. They need to understand the company vision and buy into it. Praise them and be positive.
- My cell phone ringing. Place on silent and refrain from personal calls during work time. Working all day and night - set a cut off time.
- Its the first step to understanding your triggers and their impact.
- Dependability, honesty, efficiency and loyalty. These values help me to perform better at work.
- If you are not motivated you will have a poor work ethic. Your approach to the job will be lackluster and customers will recognise this.
- Motivation level fluctuates. Stay focussed on the tasks and completion of project.
- Multiple distractions come up. You may often allow the urgent to prevent you from doing the important.
- Goal setting is key to execution. If faced with a stressful situation you have to be driven by how best to achieve your goals. The ability to focus and prioritise and manage you is key to goal attainment.
- 7. Spend more time on noticing how and when I get distracted, work on my health - mind and body. Find projects or riles that I am passionate about.
- I would advise him to persevere in the face of uncertainty and focus on his goals. He needs to be able to prioritize his list of what must be done, and just do it.
- 8. My grit is what allows me to attain the goals and finish the race.
- Yearly - to see the annual horizon - set target. Monthly to know what I must achieve. Weekly to ensure that I stay on track - all details and milestones known.
- High performing persons have clearly articulated goals. Timeline and plans lead to attainment. Execution better.
- An indecisive customer is one who is not willing to commit to buying your product or service. They are not convinced that the product is what they need and will not take action.
- Would try to listen to the customer intently, so I can understand their preferences. Will show options of the product and politely state the advantages. Would be pleasant and allow the customer as much time as they need to lead them to a decision.
- All customers should be treated equally. This is not always the case. Sales Associates profile their customers based on their own biases of appaerances.
- 1. Listen to the issue 2. Repeat what was said to confirm the issue 3. Apologise for the issue 4. Offer a solution 5. Refer to next level of supervision
- Customer needs to know that the problem is being attended to and understand the next steps.
- Poor customer service. No desire to help the customer. Will not purchase from this company again.
- 1. Following policy. 2. Not invested in the customer relationship. 3. Company values sales more than its people.
