Meet the mentor

Below is a customer support email written in response to a customer inquiry. Please read it and answer the question. Dear Mrs. Julian, Thank you for contacting us with your inquiry. We will return to you with an answer as soon as possible. Your reference number is 899U67. Use it for future communication. Best regards, Support team What would you say is missing from this email? List at least two things.

• Contact details from the support team and specific time frame for replying is missing. Lack personalized approach.

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