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Priya Chauhan
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DGM (Finance), Indian Oil Corporation
Priya Chauhan is a Chartered Accountant and a member of the Institute of Company Secretaries of India. She started in the Finance department and now is part of the leadership at Indian Oil Corporation.
Tricky workplace situation handled
By this mentor in various human skills
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- Tom is not listening to the complete requirement of customer and is presumptuous so he is not able to meet customer expectation
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- Sharing experiences of self relating to similar situations helps connect faster. I think "role play" helps understand things more realisticly
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- Quite a lot of emotions get translated into voice and tone in which persons speaks and much of emotions also get transformed in the way person uses the body parts...whether they are frustated, at ease..,,jittery, not interested, etc.
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- Show the difference between how our own body reacts if we are to delivery or talk on a comfortable topic or we are suddenly asked to venture in unknown territory....and innstantly how the tone ..the hands ...the entire body behaviour would make a shift. Same excercise can be done with the other person to whom we mentor
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- 1. Set your own targets which should be higher than the one given by management 2.Set KPIs that will help you achieve those targets 3. Set weekly targets or mini KPIs, by breaking down main KPI to be able to concentrate and achieve the goal
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- Helps improving performance by focusing and direction. It helps keep the confidence and motivation and moral high
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- There are few short term for immediately deliverables and some long term goal settings to be done. Long term goals have a stepwise approach and strategy, which is followed to keep the things moving in right direction.
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- Well it keeps the spirit high.I feel desired and helps me strategize things people time and resources. Leadership styles and managerials skills with goals help plan and achieve desired results
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- Giving situations and small acitivies with team helps them realise importance of goals. Pep talk about own experience also helps a lot.
