RS Narayani
CGM (HR) ONGC
Meet the mentor
Tricky Workplace Situation Handled
- sometimes by simply memorising we may forget and will get stuck
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- I would ask them to present at every opportunity to practice
- he is not listening to the customer and understanding their requirements
- by not getting distracted while listening to people
- I would tell them to listen more and not jump to offer solutions
- be observant to non verbal cues
- the second one, since there is positive reinforcement and taking collective responsibility for the setback
- you should be able to tell your team your expectations from them and confront them in a social way
- unconcerned about team well being, negative behavior
- I try to hear both the sides and help them come up with the solution with organizational interest in mind
202081164112.jpg)
- you should know how to be frank and fair with your team
- accept the mistake/ lapse if it is justified, then listen with an open mind and work out ways for improvement
- I try to listen with an open mind and try not to get defensive
202081163212.png)
- I will tell them to be open minded and think of negative feedback as a means to improve
- Irritated and angry
- By being calm n receptive
- First I would have let him vent out and then try to reason out
- commitment, people friendly honesty
- we feel guilty
202082142251.jfif)
- I would make them think and decide what is most important to them and make them make a list
- they have a enthusisatic and motivated team. they seem involved with the team members
- I would try to understand what went wrong and try to motivate the team to do better next time
- I would ask them to be a part of the team and empathise and empower them
- They have this situation because they are not well informed
- being organised and planning properly
- First I make a small dedicated team and understand how to tackle the situation , work out a plan with the team , assign duties and implement the plan
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- Try to give them confidence that this situation can be tackled
- I’m not perfect but I give my best and put in my all out efforts in every task before me
- I am ready to take up any new challenges.
- I will lead with confidence and by example
- I can do anything if I decide to
- I choose to be positive and enthusiastic in all my daily interactions.
- Yes
- They are afraid that their subordinates may overtake them. They are narrow in their outlook
- they are confident , open minded with a broader outlook
- I would first try to ask the problems faced by Mark and then suggest solutions or offer support to overcome the problems
202082143036.jpg)
- I would tell the person to have trust in the abilities of his team and encourage and support them
- patience , conservation of energy and never give up attitude.
- Marathon runner look at how far they ve come not at how much further they have to go.
- Marathon runners check their ego at the door- ( I don't understand this statement )
- marathon runners keep moving forward even things always don't go according to plan
- Marathon runners don't allow overwhelming feelings to paralyse them
- when faced with difficult problems , one should shy away , but should face them and try to solve the problems
- I would analyse the performance of the employees /department over a specified period, call and talk to them to understand the reasons for the decrease in performance .
- THe easier option would be to call the concerned and admit that the decision was wrong and look for ways to correct the situation, rather than feeling overwhelmed and worried.
- In such a situation , given the circumstances, will try to make a proper team with the available resources, try to get more resources and try to make a cohesive team to reach targets.
- never give up despite the problems, do not fear failure, face uncomfortable situations rather than avoiding them,
- For a personal issue- I never gave up but persevered and struggled despite all odds , I always kept hope that things would improve,
- I will tell them to first decide their goals, look at the options, equip themselves with required knowledge and. skills and work hard to achieve the goals
- to talk to her colleagues and try and understand the conditions at the new branch.
- by sharing work and guiding each other to handle difficult situations.
- by having more open communication and sharing of problems and offering solutions
- Collaborate with your colleagues and learn from each other
- commitments towards organization, family, customers etc
- They appear to be overwhelmed and not able to meet the deadlines. affects their efficiency
- They may not be important but are things that need to be done
- no
- Yes definitely
- I try to
- Family Organization Social commitments
- I will try to help him to take up only those commitments which are manageable and important. tell him to try and delegate more
- decisions based on facts and details which will result in positive and desired outcomes
- He could have first asked if he was interested in any particular product before bombarding him with all the details
- the game has two teams, both of whom want to control the ball and put it in the goal post of the opposite team. the team which scores max goals wins
- There is a separate mens and women s football team. women compete separately forming their own teams
- Team is a group of players . In foot ball two teams play against each other and try to score goals
- sometimes I tend to be surprised and a little impatient when I realise that the other person is not so aware as much as being projected
- grow and help others grow without judging them
- 1. what are the areas with overhead costs.- break up of the overhead costs 2. which are the area contributing to 80 percent of the overhead costs (80/20 principle
- 1. identifying the issue - pendency of personal claims 2. diagnosing the problem - check where the pendency is happening 3. think of ways to tackle the problem- brainstorming and forming an action plan- 4.conducting an assessment of the actions 5. acting on the plan
- From my experience in problem solving, I would tell them do the following - (8 D principle)First step is to define the problem, then form a team to tackle the problem ,- identify the causes , assess the causes and arrive at the root causes. Create corrective actions on these root causes. Identify similar problems elsewhere- containment. Arrive at the preventive actions.
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- you feel in control of your life, things are in order, tasks get done in a timely manner, better work life balance, we get the time and energy to devote time to self improvement
- you can the maximum number of things done in these hours with quality output
- we are more realistic and we are clear as to what we can do or not do
- get a sense of accomplishment - things look easier
- My time management skills need improvement.I need to devote more time to self development / time for my fitness For that I have to give extra time, reduce the time on electronic devices and try to delegate tasks
- Making the list of things to be done and working on priorities.
- they think out of the box. have creative solutions for problems.
- by taking inputs from experts from different areas to understand the problems and and to come up with innovative solutions
- hold brainstorming sessions. give employees freedom to express and give solutions .
- ask them to think unconventionally. instead of asking why, ask why not?
- we can understand the problem from the perspective of the customer and come up with the correct solutions
- The company should ensure that they provide the services that the customer has paid for, in the first place. In case they are not able to do so, they should inform the customer instead of they approaching the manager
- you should look at any problem from the perspective of the individuals
Tricky Workplace Situation Handled
- sometimes by simply memorising we may forget and will get stuck
- I would ask them to present at every opportunity to practice
- he is not listening to the customer and understanding their requirements
- by not getting distracted while listening to people
- I would tell them to listen more and not jump to offer solutions
- be observant to non verbal cues
- the second one, since there is positive reinforcement and taking collective responsibility for the setback
- you should be able to tell your team your expectations from them and confront them in a social way
- unconcerned about team well being, negative behavior
- I try to hear both the sides and help them come up with the solution with organizational interest in mind
- you should know how to be frank and fair with your team
- accept the mistake/ lapse if it is justified, then listen with an open mind and work out ways for improvement
- I try to listen with an open mind and try not to get defensive
- I will tell them to be open minded and think of negative feedback as a means to improve
- Irritated and angry
- By being calm n receptive
- First I would have let him vent out and then try to reason out
- commitment, people friendly honesty
- we feel guilty
- I would make them think and decide what is most important to them and make them make a list
- they have a enthusisatic and motivated team. they seem involved with the team members
- I would try to understand what went wrong and try to motivate the team to do better next time
- I would ask them to be a part of the team and empathise and empower them
- They have this situation because they are not well informed
- being organised and planning properly
- First I make a small dedicated team and understand how to tackle the situation , work out a plan with the team , assign duties and implement the plan
- Try to give them confidence that this situation can be tackled
- I’m not perfect but I give my best and put in my all out efforts in every task before me
- I am ready to take up any new challenges.
- I will lead with confidence and by example
- I can do anything if I decide to
- I choose to be positive and enthusiastic in all my daily interactions.
- Yes
- They are afraid that their subordinates may overtake them. They are narrow in their outlook
- they are confident , open minded with a broader outlook
- I would first try to ask the problems faced by Mark and then suggest solutions or offer support to overcome the problems
- I would tell the person to have trust in the abilities of his team and encourage and support them
- patience , conservation of energy and never give up attitude.
- Marathon runner look at how far they ve come not at how much further they have to go.
- Marathon runners check their ego at the door- ( I don't understand this statement )
- marathon runners keep moving forward even things always don't go according to plan
- Marathon runners don't allow overwhelming feelings to paralyse them
- when faced with difficult problems , one should shy away , but should face them and try to solve the problems
- I would analyse the performance of the employees /department over a specified period, call and talk to them to understand the reasons for the decrease in performance .
- THe easier option would be to call the concerned and admit that the decision was wrong and look for ways to correct the situation, rather than feeling overwhelmed and worried.
- In such a situation , given the circumstances, will try to make a proper team with the available resources, try to get more resources and try to make a cohesive team to reach targets.
- never give up despite the problems, do not fear failure, face uncomfortable situations rather than avoiding them,
- For a personal issue- I never gave up but persevered and struggled despite all odds , I always kept hope that things would improve,
- I will tell them to first decide their goals, look at the options, equip themselves with required knowledge and. skills and work hard to achieve the goals
- to talk to her colleagues and try and understand the conditions at the new branch.
- by sharing work and guiding each other to handle difficult situations.
- by having more open communication and sharing of problems and offering solutions
- Collaborate with your colleagues and learn from each other
- commitments towards organization, family, customers etc
- They appear to be overwhelmed and not able to meet the deadlines. affects their efficiency
- They may not be important but are things that need to be done
- no
- Yes definitely
- I try to
- Family Organization Social commitments
- I will try to help him to take up only those commitments which are manageable and important. tell him to try and delegate more
- decisions based on facts and details which will result in positive and desired outcomes
- He could have first asked if he was interested in any particular product before bombarding him with all the details
- the game has two teams, both of whom want to control the ball and put it in the goal post of the opposite team. the team which scores max goals wins
- There is a separate mens and women s football team. women compete separately forming their own teams
- Team is a group of players . In foot ball two teams play against each other and try to score goals
- sometimes I tend to be surprised and a little impatient when I realise that the other person is not so aware as much as being projected
- grow and help others grow without judging them
- 1. what are the areas with overhead costs.- break up of the overhead costs 2. which are the area contributing to 80 percent of the overhead costs (80/20 principle
- 1. identifying the issue - pendency of personal claims 2. diagnosing the problem - check where the pendency is happening 3. think of ways to tackle the problem- brainstorming and forming an action plan- 4.conducting an assessment of the actions 5. acting on the plan
- From my experience in problem solving, I would tell them do the following - (8 D principle)First step is to define the problem, then form a team to tackle the problem ,- identify the causes , assess the causes and arrive at the root causes. Create corrective actions on these root causes. Identify similar problems elsewhere- containment. Arrive at the preventive actions.
- you feel in control of your life, things are in order, tasks get done in a timely manner, better work life balance, we get the time and energy to devote time to self improvement
- you can the maximum number of things done in these hours with quality output
- we are more realistic and we are clear as to what we can do or not do
- get a sense of accomplishment - things look easier
- My time management skills need improvement.I need to devote more time to self development / time for my fitness For that I have to give extra time, reduce the time on electronic devices and try to delegate tasks
- Making the list of things to be done and working on priorities.
- they think out of the box. have creative solutions for problems.
- by taking inputs from experts from different areas to understand the problems and and to come up with innovative solutions
- hold brainstorming sessions. give employees freedom to express and give solutions .
- ask them to think unconventionally. instead of asking why, ask why not?
- we can understand the problem from the perspective of the customer and come up with the correct solutions
- The company should ensure that they provide the services that the customer has paid for, in the first place. In case they are not able to do so, they should inform the customer instead of they approaching the manager
- you should look at any problem from the perspective of the individuals
