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David Rigby
Founder, Smart Coaching & Training, Spain
David Rigby is an international keynote speaker, trainer, consultant, and executive coach. He has more than 25 years’ experience on customer facing business change and digital transformation projects.
Tricky workplace situation handled
By this mentor in various human skills
1
- she could be more polite but still as firm
2
- Ask how they are feeling. apologise but stick to your guns. Maybe has customer how they think you are feeling
1
- Arrange to collect at their store in Mexico. Arrange to collect in local store. Deliver to her destination
2
- Deliver goods, track people, direct or pick up and move people , report on traffic, advise routes
3
- Profiling improves communication and behaviours, psychological safety and wellness at work improves office/work lives. Diversity, interculturality, brings opportunities . training, coaching help and 'just listening can help people learn.
4
- Improve website, make easier to find information, have 24 hour availability, delegate to others
5
- Identifying opportunities to work and also live in different countries. Using Emotional Intelligence techniques to determine what/who you want to be and become it.
6
- Door stop, receptacle for decoration, weapon, keeping liquids , solids, tools, food money , burying treasure
7
- It helps to remove the fear of looking stupid. All suggestions are valid - as is valid to also question the assumptions. And no need to go through a logical path
8
- Problem - getting associates to attend meetings. Call them, text them ask them when they want the meetings, ask them what they want to get out of the meeting.
9
- A good example is deciding where to live - in terms of country, then town then actual house
10
- Making reservations for hotels, restaurants, travel, experiences. Making suggestions on past history. Price comparisons. Automating payments.
11
- The most useful thing I do is talk to ask many diverse people as possible about an issue and a possible solution I have. Often the audience will come up with an improvement.
12
- Ask people. Test it for yourself. Get a group to test it in controlled conditions.
13
- Don't understand how QR codes in apps work. Require fast internet, not sure what it is for and how I measure success.
14
- The challenge is to make it easier for the customer to buy, and understand what defines success for the customer.
15
- Find out why you failed. Ask people why. Ask them how you could have done it better. Try making a cake
16
- Huckster? What does that mean? They want to tell, they don't want to listen, apply the same approach to everyone.
17
- Not clear what is going on here. Presume the salesguy is the one with hands on keyboard. Shouldn't have to lean over. Should all be on same side of desk. Use external screen.
