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Donna Haas
Senior Lecturer, Emirates Academy
English Language Coordinator /Student Support Officer at The Emirates Academy of Hospitality Management Industry Relations
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Meet the mentor
TALK SHOW VIDEOS
Tricky Workplace Situation Handled
- Susan is most likely to benefit because of her ability to explore cultures and trends with people outside of her normal network who have diverse backgrounds and ideas. She uses this input in decision-making as well.
- Either John failed to consult people of varying backgrounds/cultures in the development of his campaign or he did not take others views into consideration when creating his debut.
- I have 20+ years of experience in teaching people of varying ages and cultures. In addition, I have lived and traveled worldwide and am comfortable sharing and collaborating with others. Lastly, I have a certification in counseling and also have experience in dealing with adversity, so I would be very comfortable mentoring others, as I do it almost daily.
- It helps to know if a candidate will be happy with the amount offered. If the expectations are not met, then it is not worth spending too much time on someone who will not be interested. This can provide a fairly quick elimination process but also allows recruiters to provide other perks if the candidate is one worth pursuing.
- One should follow the 10 tips given initially to ensure that he/she is fully prepared and confident going into the interview. Practice, prepare, eliminate distractions, and take it seriously.
- I think we should lead by example, so I would suggest a mock interview. The candidate can research the company and position, review his/her attributes, and be ready to display their desire to work for the company while also exhibiting confidence and professionalism.
- I am assuming that situational would have to do with questions related to specific action-based responses, while behavioral would have more to do with emotional feelings and response-type questions.
- 1. Check candidate responses against those that the company deem as best practices. 2. Determine if candidate has actually been in these situations and if they would use appropriate actions/responses. 3. Allow for recognition of candidates with desired traits to recommend for further screening processes while eliminating those who would not be the best fit.
- 1. Determine if candidate has the right mindset to handle complaints without being aggressive. 2. Does the candidate handle pressure well? 3. Is proper etiquette used when addressing problems? 4. Can the candidate 'think on his/her feet?' 5. Does candidate have the ability to act independently or will they need help when dealing with problems? 6. Does candidate know when to ask for help?
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- One for a student assistant: 1. Language skill abilities 2. Comfort with dealing with different cultures and ethnicities 3. Flexibility with schedule 4. Ability to handle students with learning difficulties 5. Confidentiality and its importance
- I have been teaching since 1999 and am proficient in second-language learning methodologies as well as skills involved in teaching academic English. Additionally, I am a certified Mental Health Counselor so am well-versed
