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Elia Mssawir
Mng Partner, Big Beards Entertainment
Elia is a Artists/Talents Manager and Events Organizer for the past 10 years, with wide experience in artists development, artists bookings and events management. He now leads Big Beards Entertainment, an award-winning UAE-based entertainment company
- health
- wellness
- hospitality
- negotiation
- active
- listening
- diversity
- inclusion
- creativity
Meet the mentor
TALK SHOW VIDEOS
Tricky Workplace Situation Handled
- I will immediately change his room and apologize for any inconvenience.
- Agreeing with the costumer and trying to show them that you are working on enhancing your ways.
- Apologize in public and try to offer them something nice and free, so next time they come , they would change their review.
- Try to understand where the negative comment came from and make sure it won't happen again; whether by training your staff better or by welcoming them again in a better way.
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- Oh so sorry about this big mistake, I will make sure to take this place and inform the chef to make a new one with no peanuts in it.
