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Elia Mssawir
Mng Partner, Big Beards Entertainment, United Arab Emirates
Elia is a Artists/Talents Manager and Events Organizer for the past 10 years, with wide experience in artists development, artists bookings and events management. He now leads Big Beards Entertainment, an award-winning UAE-based entertainment company
Tricky workplace situation handled
By this mentor in various human skills
1
- I will immediately change his room and apologize for any inconvenience.
2
- Oh so sorry about this big mistake, I will make sure to take this place and inform the chef to make a new one with no peanuts in it.
3
- Agreeing with the costumer and trying to show them that you are working on enhancing your ways.
4
- Apologize in public and try to offer them something nice and free, so next time they come , they would change their review.
5
- Try to understand where the negative comment came from and make sure it won't happen again; whether by training your staff better or by welcoming them again in a better way.
