Elizabeth Suhasini Potla
DGM (ER) - Indian Oil Corporation
Elizabeth is a seasoned professional and is part of the senior leadership at Indian Oil.
Meet the mentor
Tricky Workplace Situation Handled
- It helps to reorient and focus on strategies based on assessed risks, it draws all the creative and innovative thinking, it helps to shift focus and prepare before we face the risks, helps in effective planning, helps in adapting to change very easily
- While preparing the presentation, one has to assess what are the probable questions and counter questions that may arise. Prepare for the same with backup data, facts and figures. When the queries leads to hijacking then to draw attention and refocus the group on the objectives of the presentation
- Work from home brought about suddenly due to COVID. Leading a team who were Working from Home, developing clear communication channels, assigning and assessing productivity, keeping up motivation levels, enabling smooth transition to a more digitalised working culture
- COVID 19 and the sudden changes that followed in the way we work, think, strategize, operate. The smooth transition to working on a more digital platform from Home, anywhere and least disruption brought in our business due to this adaptiveness.
- Prepare contingent plans based on the learnings. Always prepare for worst case scenario. Go digital in a big way and upskill your workforce. Optimize resources. Identify critical operations and have backup plans in readiness always
- Have clarity about the goals and vision. Take decisions keeping the goals in mind. Be flexible to change if situation warrants.
- Ratan Tata. For his integrity, commitment to social causes, value systems and for his empathy towards his employees
- 10
- I was to handle a very important project which was to begin that day and in the morning I get the news that my father has passed away and I need to travel and go to hometown. Even in that highly emotional situation I collect myself and inform my boss, give a briefing on the project and handover the detailed plans with delegation of duties to the team so that the project begins smoothly without a hitch. And it did go very well.
- 1. Have targets that are individual which are higher than average. 2. Write down KPIs to achieve those targets or goals 3. Have 3 key wins on a weekly basis for achieving your targets
- Improves efficiency, smart working, higher productivity, helps overcome obstacles, helps know your strengths and to leverage the same for self and organisations
- Yes, daily, weekly, monthly and yearly...success in achieving the targets and goals is in the planning and scheduling of activities which helps in focused performance and higher rate of achieving the targets. Helps overcome bottlenecks.
- Goals are signposts for performance. They are essential to measure performance. They help in ascertaining the changes needed if any in the paths to achieving the targets from time to time
- I would advise on having a daily, weekly, monthly, quarterly planner. Then to assess at the end of each day where they stand and to make reviews at regular intervals. To determine the critical path for important projects and to discuss with teams on regular intervals. This has greatly helped me in enhancing my performance
- Maybe I would do a role play with them. Exchanging roles so that they are able to view and understand from different perspectives and understand the nuances better.
- First listen out the other person fully. Maintain eye contact and indict a good listening body posture. Paraphrase and seek clarifications. Try to offer multiple solutions for them to explore and come up with the best solution.
- I do actively listen. Only then I would be able to understand their problem better and offer effective solutions
- Tom did not listen fully to what Melinda and Chen's requirements were. He did not wait for them to complete what they were trying out to say and was interupting in between. He was quick at making assumptions which ended up in unpleasant and embarrassing situations. He was not actively listening to his customers.
- No...we need to observe their whole body language..
- Yes. It's very important and I pay more attention to their non verbal cues to assess the actual situation and the requirements , issued better. Firstly I observe them while listening them out.
- While talking, be calm, have a pleasant face, smile, be conscious of your posture, do not sit with folded hands and crossed legs, do not fidget with your mobile phone, maintain eye contact, nod to indicate you're listening. All these create a positive environment for good communication.
- Yeah, observe their entire body, their posture, their facial expressions, body language, their smile, etc.
- Self management is about doing what you need to do to determine about the desired outcome
- Bernard can actually show some resilience and change his mindset over the situation consciously so as to not react negatively to her promotion. But congratulate her and then determine for himself what new behaviours he needs to inculcate to promote his work and get the recognition he truly deserves.
- It has effective channels and systems in place for resolving conflicts. Grievance committee are avsil
- Negative work culture, low performance, low levels of engagement, lower levels of productivity and over all conflicts and unresolved conflicts have a very negative effect on the performance of the company.
Tricky Workplace Situation Handled
- It helps to reorient and focus on strategies based on assessed risks, it draws all the creative and innovative thinking, it helps to shift focus and prepare before we face the risks, helps in effective planning, helps in adapting to change very easily
- While preparing the presentation, one has to assess what are the probable questions and counter questions that may arise. Prepare for the same with backup data, facts and figures. When the queries leads to hijacking then to draw attention and refocus the group on the objectives of the presentation
- Work from home brought about suddenly due to COVID. Leading a team who were Working from Home, developing clear communication channels, assigning and assessing productivity, keeping up motivation levels, enabling smooth transition to a more digitalised working culture
- COVID 19 and the sudden changes that followed in the way we work, think, strategize, operate. The smooth transition to working on a more digital platform from Home, anywhere and least disruption brought in our business due to this adaptiveness.
- Prepare contingent plans based on the learnings. Always prepare for worst case scenario. Go digital in a big way and upskill your workforce. Optimize resources. Identify critical operations and have backup plans in readiness always
- Have clarity about the goals and vision. Take decisions keeping the goals in mind. Be flexible to change if situation warrants.
- Ratan Tata. For his integrity, commitment to social causes, value systems and for his empathy towards his employees
- 10
- I was to handle a very important project which was to begin that day and in the morning I get the news that my father has passed away and I need to travel and go to hometown. Even in that highly emotional situation I collect myself and inform my boss, give a briefing on the project and handover the detailed plans with delegation of duties to the team so that the project begins smoothly without a hitch. And it did go very well.
- 1. Have targets that are individual which are higher than average. 2. Write down KPIs to achieve those targets or goals 3. Have 3 key wins on a weekly basis for achieving your targets
- Improves efficiency, smart working, higher productivity, helps overcome obstacles, helps know your strengths and to leverage the same for self and organisations
- Yes, daily, weekly, monthly and yearly...success in achieving the targets and goals is in the planning and scheduling of activities which helps in focused performance and higher rate of achieving the targets. Helps overcome bottlenecks.
- Goals are signposts for performance. They are essential to measure performance. They help in ascertaining the changes needed if any in the paths to achieving the targets from time to time
- I would advise on having a daily, weekly, monthly, quarterly planner. Then to assess at the end of each day where they stand and to make reviews at regular intervals. To determine the critical path for important projects and to discuss with teams on regular intervals. This has greatly helped me in enhancing my performance
- Maybe I would do a role play with them. Exchanging roles so that they are able to view and understand from different perspectives and understand the nuances better.
- First listen out the other person fully. Maintain eye contact and indict a good listening body posture. Paraphrase and seek clarifications. Try to offer multiple solutions for them to explore and come up with the best solution.
- I do actively listen. Only then I would be able to understand their problem better and offer effective solutions
- Tom did not listen fully to what Melinda and Chen's requirements were. He did not wait for them to complete what they were trying out to say and was interupting in between. He was quick at making assumptions which ended up in unpleasant and embarrassing situations. He was not actively listening to his customers.
- No...we need to observe their whole body language..
- Yes. It's very important and I pay more attention to their non verbal cues to assess the actual situation and the requirements , issued better. Firstly I observe them while listening them out.
- While talking, be calm, have a pleasant face, smile, be conscious of your posture, do not sit with folded hands and crossed legs, do not fidget with your mobile phone, maintain eye contact, nod to indicate you're listening. All these create a positive environment for good communication.
- Yeah, observe their entire body, their posture, their facial expressions, body language, their smile, etc.
- Self management is about doing what you need to do to determine about the desired outcome
- Bernard can actually show some resilience and change his mindset over the situation consciously so as to not react negatively to her promotion. But congratulate her and then determine for himself what new behaviours he needs to inculcate to promote his work and get the recognition he truly deserves.
- It has effective channels and systems in place for resolving conflicts. Grievance committee are avsil
- Negative work culture, low performance, low levels of engagement, lower levels of productivity and over all conflicts and unresolved conflicts have a very negative effect on the performance of the company.
