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Emmanuel Fauvel
Founder & COO, Fatster, France
Emmanuel is a serial entrepreneur for the past 20 years. He is a Business Mentor for the Franco-Thai Chamber of Commerce, board member of the Bangkok Business Association, he developed La French Tech Thailand (French Startup Organization).
Tricky workplace situation handled
By this mentor in various human skills
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- I can share some structure, guidelines, I can share some experience and expectations, specially from investor point of view. But what I would recommend is to work hard and do reharsal. The more you train your pitch and tell a story, the better you are.
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- If you identify your customer well, you can build a good persona and you can accurately propose him products he/she WANTS. Because you can satisfy their needs, solve their problems.
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- By asking them about the different features they want, they need. And ask them / compare / give a score regarding competition existing features. We need to know THEIR needs.
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- I would tell him or her to ask customers (calls, emails), do online surveys, get an EXCELLENT customer service and study what the competition is doing.
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- Prepare onboarding documents, prepare onboarding meeting sessions, talk with employees, create an OVAR (HEC) system and explain it to him/her.
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- 7, Documents are clear and systems are easy to use, we can spend add a bit more session with employees during onboarding.
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- I would recommend to do a clear documentation, specifically for onboarding process. ORganize sessions with the employee and make sure everything is clear in term of tasks, responsibilities and objectives.
