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Indumathi Sugumar
Unit Head at The Ashok Leyland School, India
Indumathi has held leadership positions in renowned schools in Pune and Bengaluru in India. And has a master's in Human Development and a Bachelor's degree in Education. She strongly believes in project-based learning and propagates the same.
Tricky workplace situation handled
By this mentor in various human skills
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- Stakeholders like parents when they visit school. We need to provide a listening year. Jot down points and actively show listening.
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- First make him feel reassured by settling them in a clean place and giving him water or a drink. To listen to the person by restating the complaint in our words. Bring in a possible solution of giving a better room/ get the room cleaned . Speak to the housekeeping in front of them
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- Eye contact and a body posture of listening with the heart and head is vital. To acknowledge the issue and then to negotiate a solution.
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- Collaboration in diverse teams requires collective time and effort. Investing resources like money, time, effort.
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- Eg- Inclusive and diverse classrooms are effective learning spaces. They represent a microcosm. Its for the individual to cash on it.
