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Indumathi Sugumar
Unit Head at The Ashok Leyland School
Indumathi has held leadership positions in renowned schools in Pune and Bengaluru in India. And has a master's in Human Development and a Bachelor's degree in Education. She strongly believes in project-based learning and propagates the same.
- hr
- coaching
- education
- building
- curiosity
- change
- management
- building
- empathy
- communication
Meet the mentor
Tricky Workplace Situation Handled
- Customers feel listened and accepted. It brings a lot of positive impact.
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- Stakeholders like parents when they visit school. We need to provide a listening year. Jot down points and actively show listening.
- First make him feel reassured by settling them in a clean place and giving him water or a drink. To listen to the person by restating the complaint in our words. Bring in a possible solution of giving a better room/ get the room cleaned . Speak to the housekeeping in front of them
- Eye contact and a body posture of listening with the heart and head is vital. To acknowledge the issue and then to negotiate a solution.
- collective wisdom
- Collaboration in diverse teams requires collective time and effort. Investing resources like money, time, effort.
- Some reasons could be lack of empathy, motivation, leadership, targets.
- Eg- Inclusive and diverse classrooms are effective learning spaces. They represent a microcosm. Its for the individual to cash on it.
Tricky Workplace Situation Handled
- Customers feel listened and accepted. It brings a lot of positive impact.
- Stakeholders like parents when they visit school. We need to provide a listening year. Jot down points and actively show listening.
- First make him feel reassured by settling them in a clean place and giving him water or a drink. To listen to the person by restating the complaint in our words. Bring in a possible solution of giving a better room/ get the room cleaned . Speak to the housekeeping in front of them
- Eye contact and a body posture of listening with the heart and head is vital. To acknowledge the issue and then to negotiate a solution.
- collective wisdom
- Collaboration in diverse teams requires collective time and effort. Investing resources like money, time, effort.
- Some reasons could be lack of empathy, motivation, leadership, targets.
- Eg- Inclusive and diverse classrooms are effective learning spaces. They represent a microcosm. Its for the individual to cash on it.
