Founder | Leadership & Communication Trainer | Excecutive Coach | Speaker at TFR:This Feels Right

You’re not here to change people. You’re here to move them. Helping leaders and…

Leadership Communication: Master impactful communication for leaders
Emotional Intelligence Development: Enhance emotional intelligence for better interactions
Navigating Difficult Conversations: Techniques for handling tough discussions confidently
Presentation Skills Excellence: Craft engaging and memorable presentations effectively
Professional Feedback Delivery: Provide constructive feedback that drives improvement.

Meet the mentor

TALK SHOW VIDEOS

TYL has lost trust and shown a lack of respect and understanding. Not just the local market, but globally.

Meet with people from the local market, hire a subject matter expert for the area, surveys, research the culture, values and beliefs to the area.

Sharing stories that test assumptions- Using rules of improv to do exercises - 'yes, and' 'always make the other person look good'

Yes, she could have used some of the client's words back to build more undersatnding

Conscious effort: pay attention with eye contact, put on hold your thoughts, nod your head, smile. Provide feedback to what you heard- paraphrase, repeat back, ask questions to what they said, don't interrupt.

They disengaged and shut down. Next time, I won't rush to say my thoughts until I have clearly heard whats important to them.

10- listening by not trying to solve the problem. listening to hear what is important to them. listening to what they say and what I see. Listening for clues and cues. I can breathe more and allow pauses.

: Listen to a problem but dont solve it, listen for what is important to me and say back what you heard and saw. then you can ask question

Ask customers questions about what's important to them when they are in the showroom. Listen to what they say. Send a survey. Phone/email a customer post-sale or service interaction

It starts with leadership. They need to validate, unpack the feedback and it's relevance to the teams. Calibrate the feedback to some simple models that can be applied to better sales interactions. Create a purpose from this. for the teams and its effect on client sales. Practice the skills - roleplay, skill drills, conversations, and follow up coaching

Take the personal out of it- it's about your growth and not an attack on your ability. What are the truths in the feedback? If you were that customer, what's their point of view here? What is motivating them to say this? What is their context? HOW DO THEY FEEL? How do you feel? Let's look at 2 skills or mindset based on this feedback that can be improved to make both you and the customer feel more engaged or compelled. Now, let's practice that scenario- I'll be the customer and then give you feedback on how it felt to be your customer.