Conscious effort: pay attention with eye contact, put on hold your thoughts, nod your head, smile. Provide feedback to what you heard- paraphrase, repeat back, ask questions to what they said, don't interrupt.
10- listening by not trying to solve the problem. listening to hear what is important to them. listening to what they say and what I see. Listening for clues and cues.
I can breathe more and allow pauses.
Ask customers questions about what's important to them when they are in the showroom. Listen to what they say.
Send a survey.
Phone/email a customer post-sale or service interaction
It starts with leadership. They need to validate, unpack the feedback and it's relevance to the teams.
Calibrate the feedback to some simple models that can be applied to better sales interactions.
Create a purpose from this. for the teams and its effect on client sales.
Practice the skills - roleplay, skill drills, conversations, and follow up coaching
Take the personal out of it- it's about your growth and not an attack on your ability.
What are the truths in the feedback? If you were that customer, what's their point of view here? What is motivating them to say this? What is their context?
HOW DO THEY FEEL?
How do you feel?
Let's look at 2 skills or mindset based on this feedback that can be improved to make both you and the customer feel more engaged or compelled.
Now, let's practice that scenario- I'll be the customer and then give you feedback on how it felt to be your customer.