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Kanchana Srinivasan
Corporate Communications Manager, India
Kanchana Srinivasan is a dynamic corporate communications manager in a listed company headquartered in Chennai, India. Using her talents of new content incubation and generation, writing and editing, and powerful story-telling, Kanchana crafts company-wide senior leadership communication for weekly company-wide distribution. She has developed a solid reputation for designing purpose-driven campaigns for internal and external stakeholders. Proactively engaging in conversations from the factory fl
Tricky workplace situation handled
By this mentor in various human skills
1
- The client is clearly critical, not willing to listen, distrustful and not too keen about what is being said.
2
- Maintain an open body language, hold a gentle reassuring soft smile, move the upper body towards the client to display interest and maintain soft eye contact
3
- Eyebrows flatten out and poke down, the eyes are going to glare or stare, the lips are going to go flat. The body language is emphatic, vigorous and outside the box. The vocal tone gets loud.
4
- I could have taken a breath to calm down and reassess my emotions at the moment. That would have allowed me to choose my responses rather than simply react. I would have paid attention to my own micro-expressions - eyebrow, eyes and lips and ensured that they were calm and peaceful and not reflecting the anger and irritation of the client. I would have stayed within the box and kept the volume of my voice softer, slower and gentler.
