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Kayalvizhi Karthikeyan
AVP, Digital Transformation, Genpact, India
Kayalvizhi is an alumni of IIM-A & manages digital transformation of consumer goods clients through RPA combined with lean six sigma principles. She's also a public speaker, freelance TV show presenter, blogger, literature enthusiast & a poet.
Tricky workplace situation handled
By this mentor in various human skills
1
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- I would do a role-play and ask them to reverse the roles next time. Empathy could be best taught by this
2
- Something that is comfortable and makes a statement of their personality
3
- Understanding the customer needs and creating solutions for them in specific
4
- I would ask different people to share what their ideal weekend means - to demonstrate how different people have different needs. I will further talk about consent
