Kayalvizhi Karthikeyan

AVP, Digital Transformation, Genpact

Kayalvizhi is an alumni of IIM-A & manages digital transformation of consumer goods clients through RPA combined with lean six sigma principles. She's also a public speaker, freelance TV show presenter, blogger, literature enthusiast & a poet.

product
tech
design
public
speaking
presenting
digital
skills

Meet the mentor

TALK SHOW VIDEOS

Tricky Workplace Situation Handled

I would do a role-play and ask them to reverse the roles next time. Empathy could be best taught by this

Something that is comfortable and makes a statement of their personality

Understanding the customer needs and creating solutions for them in specific

I would ask different people to share what their ideal weekend means - to demonstrate how different people have different needs. I will further talk about consent

Kayalvizhi Karthikeyan

Book Session With this Mentor

Meet the mentor

TALK SHOW VIDEOS

Tricky Workplace Situation Handled

If you were a mentor teaching a leader on how to deal with customer complaints, how would you do it?

What makes an ‘ideal package’ for customers these days?

What is personalization in tariff plans? And how do you do it?

If you were a mentor teaching a leader on the need for personalisation, how would you do it?