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Khalifa Manaa
Startup Mentor, Next Level, United Arab Emirates
Khalifa's background is a mix of product- and business development from corporates and startups in Finland and the Middle East. Mentored hundreds of startups navigate the journey through early validation to eventually scale.
Tricky workplace situation handled
By this mentor in various human skills
1
- Acknowledge the frustrating experience in the beginning, something like: sorry to hear you are having trouble. IF the customer agent is supposed to help the lady, ask details, but if he/she knows from the get-go that the call needs to be transferred, say it right away. Something like, so sorry to hear you are having trouble, let me connect you to someone who can help you with this and pass it on
2
- Listen like you were trying to solve a puzzle. Think of it like a game where your goal is to understand exactly what the person is thinking, feeling, and has seen/heard/felt in the situation that he/she is talking about.
