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Khalifa Manaa
Co-Founder / CPO at Sampo AI
Founder and CEO of Shapr, previously co-founder of RideHoop. A product expert, startup mentor, venture builder. My mission today: Help Ventures find Unicorn Growth with AI. AI is changing...
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- ai
- data
- cyber
- security
- c-suites
- consultants
- government/ngos
- negotiation
- active
- listening
- conflict
- resolution
- entrepreneurship
Meet the mentor
Tricky Workplace Situation Handled
- Acknowledge the frustrating experience in the beginning, something like: sorry to hear you are having trouble. IF the customer agent is supposed to help the lady, ask details, but if he/she knows from the get-go that the call needs to be transferred, say it right away. Something like, so sorry to hear you are having trouble, let me connect you to someone who can help you with this and pass it on
- Listen like you were trying to solve a puzzle. Think of it like a game where your goal is to understand exactly what the person is thinking, feeling, and has seen/heard/felt in the situation that he/she is talking about.
