Khalifa Manaa
Co-Founder / CPO at Sampo Pricing
Co-founder and CPO at Sampo. Creating the ultimate pricing engine in MENA | From Finland, Based in Dubai What you hear me saying a lot: "Right time is always now." My background...
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- Product Management: Mastering the essentials of product development
- AI-Driven Pricing Strategies: Leveraging AI for optimal pricing models
- Startup Consulting: Navigating early-stage ventures to success
- Design Thinking Principles: Applying human-centered design in business
- E-Commerce Growth Optimization: Strategies for doubling online store profits.
Meet the mentor
Tricky Workplace Situation Handled
- Acknowledge the frustrating experience in the beginning, something like: sorry to hear you are having trouble. IF the customer agent is supposed to help the lady, ask details, but if he/she knows from the get-go that the call needs to be transferred, say it right away. Something like, so sorry to hear you are having trouble, let me connect you to someone who can help you with this and pass it on
- Listen like you were trying to solve a puzzle. Think of it like a game where your goal is to understand exactly what the person is thinking, feeling, and has seen/heard/felt in the situation that he/she is talking about.