Lameen Abdul Malik
Senior Advisor at Roland Berger
I am a Nobel Peace Prize Laureate, with over 25 years of experience in international management and diplomacy working in the UK Government, the United Nations in nuclear science and...
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- Impactful Leadership in Global Health: Navigating complex challenges effectively
- Governance and Compliance in Multilateral Organizations: Ensuring adherence to regulatory standards
- Strategic Influence in Emerging Markets: Enhancing growth through strategic initiatives
- Innovation in Healthcare Solutions: Leveraging technology to address health crises
- Sustainable Development Strategies: Building frameworks for long-term ecological resilience.
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TALK SHOW VIDEOS
Tricky Workplace Situation Handled
- I support this quote because the onus should be to provide the best for your customers. If you exceed their expectations they will constantly talk about you. For an example see Apple, they have created "raving fans" because people always talk about their product, buy them without even reading about them, queue up for days to be the first to buy a product and more.
- By offering free chats as opposed to charging for every phone call
- This will allow your company to deliver top-notch services and help you outperform the competitor by giving more to customers.
- This will allow the employees to know the rules and maintain them.
- It will facilitate a reward system for your highest performers. This in turn will increase service quality.
- better decision through "using care to examine a situation" and harm would be "angry and aggressive", blinded because you like the person and highly emotional/stressed/jealous.
- Bias judgement focus on favouring someone because you either like them or because they can help you get something you want in an unethical way. Objective judgement focuses on making a decision based on facts and work of someone irrespective of whether you like that person or not.
- You alienate other people, you foster distrust, you encourage favouritism, you destroy teamwork, you destroy morale, you lose respect, integrity suffers.
- It helps to foster which areas you need to work on to be more effective both for your professional and personal life.
- By accepting them and learning how to improve them through coaching, mentoring and asking friends to support you.
- Always willing to learn. Always views any incident as an opportunity to grow. There is no such thing as a bad situation, just an opportunity to grow, learn and seek innovative solutions for next time. Always trying to learn how you can give your best.
- Surround yourself with people who know more than you on a particular subject area, so that you can ask questions and learn. Also, it's important to build products that solve problems, so use data too to understand what people are having problems with.
- I'm currently self-employed, so I will refer back to my previous organisation. In short, they didn't, because the bureaucratic environment tended to celebrate individual achievement wrapped in hidden agendas.
- Focus on brainstorming on new ideas. Encourage each staff member irrespective of position to share ideas either openly or through an ideas box, follow up with everyone if possible. Listen more to customers and address their challenges through constant communication to help build new products, tweak old ones or introduce new services. Encourage an environment of mentoring and coaching to help staff build confidence in all aspects of their life. Introduce the concept of the growth mindset into the company's ethos and ensure that each employee knows how their work directly relates to the company's objective and strategies.