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Marc Nehme
MD, New Al Farwanniya Surgicals
Marc is a senior executive with 15 years of broad pharmaceutical, medical / surgical devices, consumer healthcare and dental industry experience covering prescription, OTC, cosmetics products and medical devices.
Tricky workplace situation handled
By this mentor in various human skills
1
- Of course, the root to establish best diagnosis and prognosis is to rely on objective information supporting any medical decision
2
- Do not jump into conclusions instantly. Progress methodically by identifying all the signs and symptoms (objective and subjective), Focus on the objective symptoms, Contextualize the subjective signs to withdraw objective conclusions, create a fully clear differential diagnoses before establishing the final diagnosis, treatment plan and prognosis.
3
- One of the best way to confirm a diagnosis is to share the case with your team and affiliates and ask their perspective. A sense-check from peers is mandatory and more importantly do not hesitate to revisit your decision and create validation check points during the course of treatment.
4
- Collect all the information from the patients, empathize with their situation and provide psychological support. What is more important is to ask relevant questions in order to better listen
5
- Good enough but we all tend to move to evaluative listening sometimes and it is a skill to allow the other person to complete their full sentences and convey messages. I do tend to interrupt the person in order to ask questions so that I can better understand what is he/she saying
6
- In a hectic and speedy world, we tend to shorten the conversations. It is important to remember always that as healthcare professionals and leaders, we must give dedicated but concise time to listen actively to what the other person has to say. An important way to ensure a more active listening is to ask the other person to prepare what he/she needs to tell us concisely before meeting and without filter
7
- CoVID has been the major stressful experience that the humanity is facing. The uncertainty that comes with this pandemic is what makes our stress levels high. Coping with this stress by increasing evidenced based knowledge and updates of information, is a critical for all HCPs
8
- All unplanned and uncontrollable environmental and external situations have an impact on your stress level. Maintaining a certain serenity and calmness when faced with such situations enables you to progress in a performant and steady way.
9
- Adaptive thinking enables you to maintain an elevated overview of each situation and adjust the actions to continue progressing towards your objectives / goals
10
- Stressful situations are related to lack of anticipation and planning. Those situations cause disturbance and generally tend to impact productivity
11
- Planning - being one or even 2 steps ahead in your thought process enables you to envisage the outcome and improve your productivity
12
- Tendancy to overwork and overproduce during stressful situations can impact the quality of the results and outcomes
