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Muhammad Asif Siddiqui
Senior Assessor and Team Leader
Asif comes with 20 years' experience with a strong focus on Quality, Health & Safety, Environment and Business excellence. He led several organisations for ISO 9001, ISO 14001 and OHSAS 18001 certifications in the APAC.
Tricky workplace situation handled
By this mentor in various human skills
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- To adopt customize sales techniques for each type of the customers. You also get chance to explore a niche market.
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- Sharing the live examples is the best way to teach these skills. Also innovative techniques learned through experience will be beneficial in developing required skills.
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- No he could have asked for more information, when customer was saying he didn't eat any thing unusual or used any other cream. Agent could have asked to meet personally and explained what went wrong.
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- Have 1 to 1 meeting with customer and listen to his/her complaint from customer point of view and think how the highlighted issue can be addressed with in the organization.
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- I would prefer role play. Pick up an actual complaint and discuss with class participants different scenarios, highlighting what was good and what went wrong.
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- Yes on many occasions, and the best way is to sit with the coworker and have one to one clarification. Most of the time it resolve the issue. If not then gently agree on disagreement and seek help from seniors.
