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Navneet Sandhu
Master Facilitator, SHRM
Navneet has 20 years of experience in handling behavioural functions. She's an associate coach with Centre for Creative Leadership, President of the Haryana Life skills council, an...
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- teamwork
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Meet the mentor
Tricky Workplace Situation Handled
- Adaptive thinking makes you ready for whatever is thrown at you..You are prepared for any change
- You might not have all the up to date information or knowledge about the presentation subject You might not get any support or guidelines to the structure You might lack skills to make or present While presenting, you might run into unforeseen problems or challenges
- Meetings-- had to adapt to not everyone showing up and in another instance senior leaders showing up Presentations--imprompto thinking when asked curveball questions that the team member could not fully address Sales calls--keeping the big picture in mind as the client was going back and forth..Making the client refocus many times and yet keeping mine and tram members cool
- Share knowledge, demonstrate with real life examples and role plays, create hypothetical situations to analyse and play out, show videos
- Be resilient, practice mindfulness, be focused, internally strong and driven towards your goal..find coping strategies without losing focus but be flexible and adaptable to the external environment
- Be clear on your vision and goals--short term and long term goals Develop resilience to cope with ups and downs Take calculated risks
- Jack Ma-- never give up and be resilient in the face of adversities. Also keep trying-- you never know what will click. Have confidence in your own abilities even if you face multiple rejections
- 8..be more focused and disciplined
- Share real life stories, videos, success literature, vision was success looks like--vision boards, positive psychology, coaching etc
- He is not listening to them..He has no idea what their needs are as he interrupts or assumes that he know what they are looking for. He needs to ask the right questions and understand their needs before showing them apartments.
- Pay complete attention -- listen completely; Don't judge or assume or interrupt; Ask clarifying questions; Paraphrase their words and feelings; Acknowledge their situation; Listen to understand, not to reply or debate; Practice mindfulness/presence.
- Storytelling Examples Roleplays Videos Models/frameworks Pros and Cons Benefits and advantages Success stories from real life or work experience Demonstrate in person
- Entire body, face and arms as all give you major cues
- No..we need to hear voice, words, body language..impact of non verbals is much more than just words..Dr. Albert Mehrabian study shows us.
- Give statistical evidence Role play and ask for impact Show videos Experiential learning
- Self- regulation is the best way out
- Self -regulation empowers you and promotes honesty
- Self -regulation diffuses aggressive reactions to injustice.
- Self-regulation allows us to forsake our short term goals for immediate satisfaction or entertainment.
- Self-regulation diffuses conflict.
- Bernard needs to own up to claim his credits. He needs to make his contributions with his skills and experiences known. He needs visibility and the team members can support him there. It is a learning lesson for him.
- Open communication with no judgement or assumptions or biases. Empathetic listening and true authentic acknowledgment. Everyone is heard and then all emotions are balanced and rational decisions are made.
- Role plays, videos, movie clips, case studies, real success storytelling, coaching
- 1) Write down your number higher than the assigned one so you strive to be a top achiever 2) Consider the key performance indicators for that number 3) What are the three key wins ( weekly goals) and write them by Monday morning and how will you achieve these mini KPI's
- Specific Measurable Achievable Relevant Time bound
- You get specific -- helps you with keeping the focus. Measures both progress and outcome measures help with maintaining the continuity and motivation. The goal should be realistic and achievable. The more relevant the goal, the more inspiring it would be to keep striving. Time bound gives you focus and structure to complete the goals within deadlines.
- I set on daily, weekly, monthly and yearly basis. Yearly basis are long term goals and it helps with direction. Shorter term goals keep the focus and achievement orientation high..everyday crossing the to-do list is a wonderful feeling!
- The more goals I achieve, the more confident I feel and the more I strive to get better..Also one comes to know where one is benefited and where the gaps might lie
- Start with the desires, needs, wants and goals. Link to their emotional state and help them break it into smaller SMART goals and inspire them to achieve. Keep motivating and encouraging. I share my example or other examples
