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Nehal Sharma
Co-Founder at Coffee Saturdays
Hey there, fellow enthusiasts of innovation and connection! đź‘‹ I thrive on diving deep into customer challenges and crafting solutions that truly make a difference. Whether it's creating,...
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Meet the mentor
Tricky Workplace Situation Handled
- Keep an open mind and avoid jumping to conclusion, hear before trying to help, work with facts not assumptions.
- unheard
- The customer could have been HEARD
- Proper communication, understanding the other perspective
2020811671.jpg)
- A live activity with a poor listener's script to show how it might bee completely ineffective
- The second one as he has an open body language and looks more welcoming and could be more engaging
- Cons of Closed Body Language- Doesn't seem approachable, this person looks more shy and introverted Pros of Open Body Language- More inviting, people feel encouraged to approach this person, this person looks more confident and charismatic
- Picture A- person is smiling and nodding, following through with what is being explained Picture B- the person seems bored as she is resting her face in her palms with a frown and disinterested look
- Laugh and smile keeping things friendly, don't cross arms and open arms, toes pointed towards guest, don't lean on wall, chin up and look but don't stare
20208116935.jpg)
- I would have scripts describing good and bad behaviour and have had students enact the same to understand what is more effective.
- Hearing him/her out, acknowledging the mistake and proposing a corrective action
- Empathise first and then apologise, make the person feel understood and ask them to tell how can things be made better.
- That seems very disturbing, not something we'd expect from our services, we shall send the cleaning staff to help get rid it.
- That isn't what we promise here at all, let me ask someone to take it and see what we can do about it.
- We understand ma'am, you weren't expecting this fees, let me speak to my colleague and figure out what we can do
- Re-enacting situations and asking students what would they rather hear and accordingly they'll know what to. say.
- Participation of the local workforce to help understand the local context and how work can be carried out smoothly.
- An individual should be able to demonstrate Openness, inclusiveness, sensitivity and an ability to interact respectfully with all people and understand individual’s differences.
- Listening to people, reading, travelling
202082125216.png)
- Talking about colours and signs that have different connotations in different cultures like white colour in the weest is considered auspicious while in the east its a colour representing mourning.
- Italian culture expects people to build a rapport before the can work together
- In regions of East finishing your food completely shows you are still hungry and you'd be presented with more helpings while in the west it is basic etiquette to finish everything in your plate.
Tricky Workplace Situation Handled
- Keep an open mind and avoid jumping to conclusion, hear before trying to help, work with facts not assumptions.
- unheard
- The customer could have been HEARD
- Proper communication, understanding the other perspective
- A live activity with a poor listener's script to show how it might bee completely ineffective
- The second one as he has an open body language and looks more welcoming and could be more engaging
- Cons of Closed Body Language- Doesn't seem approachable, this person looks more shy and introverted Pros of Open Body Language- More inviting, people feel encouraged to approach this person, this person looks more confident and charismatic
- Picture A- person is smiling and nodding, following through with what is being explained Picture B- the person seems bored as she is resting her face in her palms with a frown and disinterested look
- Laugh and smile keeping things friendly, don't cross arms and open arms, toes pointed towards guest, don't lean on wall, chin up and look but don't stare
- I would have scripts describing good and bad behaviour and have had students enact the same to understand what is more effective.
- Hearing him/her out, acknowledging the mistake and proposing a corrective action
- Empathise first and then apologise, make the person feel understood and ask them to tell how can things be made better.
- That seems very disturbing, not something we'd expect from our services, we shall send the cleaning staff to help get rid it.
- That isn't what we promise here at all, let me ask someone to take it and see what we can do about it.
- We understand ma'am, you weren't expecting this fees, let me speak to my colleague and figure out what we can do
- Re-enacting situations and asking students what would they rather hear and accordingly they'll know what to. say.
- Participation of the local workforce to help understand the local context and how work can be carried out smoothly.
- An individual should be able to demonstrate Openness, inclusiveness, sensitivity and an ability to interact respectfully with all people and understand individual’s differences.
- Listening to people, reading, travelling
- Talking about colours and signs that have different connotations in different cultures like white colour in the weest is considered auspicious while in the east its a colour representing mourning.
- Italian culture expects people to build a rapport before the can work together
- In regions of East finishing your food completely shows you are still hungry and you'd be presented with more helpings while in the west it is basic etiquette to finish everything in your plate.
