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Nikhil Kumar
UX Designer, Frozen Iris, India
Nikhil is an entrepreneur and designer with a keen interest in design thinking, ideation, research & development. He's also the Co-Founder of Deside which is India’s own marketplace for thrifting to support small businesses.
Tricky workplace situation handled
By this mentor in various human skills
1
- Tom is trying to please the customer by showing more options rather than focusing on his emotions and budget. He is only thinking about sales not building a customer relationship.
2
- Be patient Speak Less and try to understand more Note the key points that you need to ask Summarise the topic
3
- I would like to show more visuals or speak about examples so that the focus of the other person continues to be constant and engaging towards me. This would help him/her to have a better understanding of the topic.
4
- Make sure feedback is timely Keep feedbacks private Use "I" statements Address Two issues only
5
- The approach of Blake is smart since he takes care of the tone of his feedback and makes sure that it is constructive and valuable.
6
- Is everything Ok? Was there any issues due to which you are coming late?
- I will get back your questions once I finish off my presentation.
- The work done is really appreciating but there needs to be some improvements to make it more appealing and satisfactory.
7
- I would listen to the feedback carefully and take it positively in order to incorporate it to improve the work efficiently.
8
- This is not the correct method to reply, since it gives a negative impact on the customer for the long term.
9
- I would like to inform you that since the timing has exceeded, but we will try our best to solve the issue and provide the correct schedule.
10
- A feature is within a product that could be lied, but benefits are about bothering the people about the feeling, how to make their life better.
11
- Hi Sam, Hope you are doing Great! These are the picture of the speakers I could extract from the internet. There are a few speakers that I could not identify and find and some keynote speakers who are representatives of different educational institutions but their name has not been mentioned in the storyboard. Regards Thank You!
12
- I would like to focus more on empathy before mentioning the main content. This would create a better interaction between both ends.
13
- On a scale of 10, I would rate 9, because the containers were slightly cracked, and the rest was all good.
14
- Yes, Brittany was actively listening to the client. She could have added an apology for the crack on the container.
15
- Pay attention Make eye contact Put your own thoughts on hold. Listen to the other person's thoughts. Provide Feedback. Avoid Interrupting.
16
- The impact on the customer's satisfaction would not be so great, since active listening was not there. I can note down the key points and provide the customer with a better solution.
17
- I would rate myself 9 out of 10. I listen first before saying something, I ask questions and take feedback, and have eye contact.
18
- I would suggest to listen and be polite to the other person in front of You. Take feedbacks and share the thoughts in an effective way.
19
- I attempt to read by observing the entire body since it provides me the whole behavior of my buyer.
20
- No, just by observing face cannot provide the emotions, since it lacks the way of presentation and verbal words.
21
- I would like to suggest the three most important things which include eye contact, a smile on the face, and the way we present.
22
- Smile on Face Positive energy Facial Expression Action
23
- False, the body language and the words we speak make the most percentage of our communication.
24
- Rebecca can have better eye contact and facial expression to enhance more empathy for the couple. Rebecca can focus on the feelings of the customer rather than focusing only on the specifications of the product.
25
- 9
- More eye contact and patience to listen.
26
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- I would suggest having a better understanding by noticing the non-verbal activities of the other person.
1
- The company should keep training the team regularly to develop good learning skills.
2
- I recently worked for a Design Competition in which I worked with a team member. We did a great collaboration and completed the task by sharing knowledge together.
3
- The company could take random sessions to talk to the team members to know them better and encourage them to develop good skills.
4
- I would have a session and share experiences to enhance the skills better and teach the important points that need to be considered in the competition.
5
- I would advise Melinda to open up more and give more time in conversations to build a better relationship. This would help her increase the trust and the ability to engage more.
6
- My team spends more time developing a good relationship with the clients by having a long time conversations. Along with this getting feedbacks and advices helps to build strong bondage.
7
- Be open Be involved Give and share advice Spend more time on conversation
8
- Though I am not Shy asking something from a person or mentor, involving myself more towards the people by communicating more would rather help me develop a good relationship.
9
- It can help achieve more Build a positive relationship Helps in growth and development
10
- They can work together on the common idea to increase more sales. They can discuss the issues together to get a better understanding of the users.
11
- Yes, positive social interdependence could be seen throughout the work culture. More open discussion and presentation could enhance the way and promote interdependence.
12
- The second one is likely to induce more conflict since the inputs given are not encouraged and valued.
13
- Paraphrase the situation Listen to understand Empathize on the topic
14
- Be patient and work more on the results Try to empathize more
15
- Listen carefully Try to understand and know about debt Discuss feedbacks with others
16
- I would try to understand and empathize more with the content that is discussed. Speak and discuss the major concern with the team and find out a better solution.
