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Peggy Li
CEO, sps:affinity, United Arab Emirates
Peggy has over two decades of success working at a senior level controlling operations and driving business performance including working in Michelin Star restaurants and luxury hospitality sector. Proven track record of successfully managing large-scale projects, identifying efficiencies, creating sales/marketing strategy, developing the brand, and maintaining Key Performance Indicators. Currently the CEO of sps:affinity - Strategic Partnership Solutions.
Tricky workplace situation handled
By this mentor in various human skills
1
- Be considerate to employees emotional well-being, the feedback needs to be constructive and direct need to take the team member's self-esteem in mind, to conduct the feedback in private making sure the member has taken your feedback on board with no sense of discomfort.
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- Blake is the better approach as this not only manages to convey the message but helps the team to realize their shortfall without embarrassment.
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- Hey are you ok? is there something bothering you? cos you have been late several times as it is, which is not the usual you we've seen
- would you mind getting back to me in a while? as I have to handle this matter now
- I can see you have put a lot of work on this, though you might have not consider all the options to full cover all the task on the scope of work. Please revisit the scope and see how else you can enrich this project
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- When members are not pulling their weight of the work and decided to blame others on not paying more attention to details.
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- Talior-make Key Performance Indices (KPIs) for the team members on the core components of their tasks, with task schedules to keep close monitoring on their work progress.
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- We all need to have a crystal clear understanding of our abilities and weaknesses. The best would be treating yourself as a product and do a SWOT analysis to truly gain full scope of who you really are from a work prospective.
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- Use care as emotion to examine the situation is the best way forward, as you assess the situation prior of the application of any emotion. As of the rest of the other 3 options will blur the vision and misplace the judegment
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- You would only see a glimpse of the situation just like the tip of the iceberg, and not able to see and gauge the full picture. This in turn would put you into a very difficult situation in handling and management the situation
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- fluid communication, mutual feedback and collaborative working
- could be illness? can the person be sick?
- this is something a matter of personal preference and this should be fully respected
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- I always tell the team to be OPEN, as when you are you are able to absorb more and you are able to gain other valuable insight that you would not have been able to had you already have other preconception thinking.
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- Being a hospitality consultancy we have to utilize AI all the time, from the project initiate stage in analyzing the issues, to interviewing concern parties - how issues occur? how to resolve?
