Peter Regelous

Virtual Trainer at @PR

With his graduate Degree and certificates in Management, Peter has successfully set up Preneurt, he brought teamwork skills and management abilities to successfully implement programs...

health
wellness
hospitality
teamwork
change
management
practicing
creativity
managing
people

Meet the mentor

Tricky Workplace Situation Handled

Take note and sort out now

service delivery feedback is a great connection

calm the guest and sort problem
supply extra heating
clear pricing

school of hard knocks

poor planning

time management

shouting late unkept

clarify communication well others view point

sure they cover all corners

more training /mentoring

read up well and do situation anaysis

codes of practice good

profit only outsourcing

6 sure use new ways

codes of practices

Not looking @ service delivery

Aims/ objectives

refrain the q+a's turn q on its head

low Get tips /hints

CV's cover letters

fb In google amazon e-bay

new ideas solutions

no customers better social media hire canvassers get focus group use feedback

Changing a fuse on an elece trial plug

cv's
soft

coms it empathy listening facial expressions
as above
detail fluency basics well spoken snazzy

why did you leave last job
case study practical examples feedback good comms another
skills needed
complaint -offer cash discount

Carer
calm techinques

uni of life

Tricky Workplace Situation Handled

Take note and sort out now

service delivery feedback is a great connection

calm the guest and sort problem
supply extra heating
clear pricing

school of hard knocks

poor planning

time management

shouting late unkept

clarify communication well others view point

sure they cover all corners

more training /mentoring

read up well and do situation anaysis

codes of practice good

profit only outsourcing

6 sure use new ways

codes of practices

Not looking @ service delivery

Aims/ objectives

refrain the q+a's turn q on its head

low Get tips /hints

CV's cover letters

fb In google amazon e-bay

new ideas solutions

no customers better social media hire canvassers get focus group use feedback

Changing a fuse on an elece trial plug

cv's
soft

coms it empathy listening facial expressions
as above
detail fluency basics well spoken snazzy

why did you leave last job
case study practical examples feedback good comms another
skills needed
complaint -offer cash discount

Carer
calm techinques

uni of life

Peter Regelous

Book Session With this Mentor

Meet the mentor

Tricky Workplace Situation Handled

Imagine a very upset guest complaining about his room being dirty. What would you say to defuse the problem? (No right or wrong answer here.)

Watch the video and answer the question: How do you deal with upset or disappointed customers normally? Do you often hasten to apologize or be really empathetic towards them?

Read the scenarios below and think about what you would say.

What life or professional experience can you offer to bring this skill to life if you were to teach it to someone else?

In the retail world, employees’ shifts and schedules are constantly filled last minute. Why do you think this happens?

If you were a mentor teaching a manager on how to create a predictable work environment, how would you do so?

Please watch the video and answer the question below: State 3-5 things that impressed you about how the manager dealt with the situation and why (your opinion).

What other steps can you take to deal with employees who are lazy, misbehaved, and undermine your authority?

If you were a mentor teaching a young manager on how to deal with difficult employees, what would you say/do?

Watch the video and answer the question: What does ethical leadership mean to you?

What are some non-ethical attitudes in management?

On a scale of 1(poor) to 10 (excellent), how would you rate the practice of ethical leadership in your company? Do you think it needs improvements? Why?

If you were a leader teaching ethical leadership to budding leaders, how would you do it?

What can be done to help the team reframe their sales approach?

Watch the video and answer the following question. How did the salesperson overcome the price objection?

How would you rate your sales skills? What can you do to enhance them?

What life or professional experience can you offer to bring this skill to life if you were to teach it to someone else?

Through what platforms or tools do digital customer service agents operate from? List at least 5.

How does divergent thinking help with innovative approaches to solutions?

Think of a current customer problem at your company. Use divergent thinking to list possible solutions to the problem.

What life or professional experience can you offer to bring this skill to life if you were to teach it to someone else?

A popular luxury retail store is looking for an experienced customer service agent. A huge corporation is looking for a manager. A private school is looking for an experienced language teacher.

Describe a time where you handled a very stressful situation at work and how you overcame that. Tell me about a time where you had to deal with a customer’s complaint and how you handled it. Tell me about a time where you handled a student who had difficulties concentrating.

Create specific behavioral questions and that would help you assess the skills desired in a candidate.

What life or professional experience can you offer to bring this skill to life if you were to teach it to someone else?

Tricky Workplace Situation Handled

Imagine a very upset guest complaining about his room being dirty. What would you say to defuse the problem? (No right or wrong answer here.)

Watch the video and answer the question: How do you deal with upset or disappointed customers normally? Do you often hasten to apologize or be really empathetic towards them?

Read the scenarios below and think about what you would say.

What life or professional experience can you offer to bring this skill to life if you were to teach it to someone else?

In the retail world, employees’ shifts and schedules are constantly filled last minute. Why do you think this happens?

If you were a mentor teaching a manager on how to create a predictable work environment, how would you do so?

Please watch the video and answer the question below: State 3-5 things that impressed you about how the manager dealt with the situation and why (your opinion).

What other steps can you take to deal with employees who are lazy, misbehaved, and undermine your authority?

If you were a mentor teaching a young manager on how to deal with difficult employees, what would you say/do?

Watch the video and answer the question: What does ethical leadership mean to you?

What are some non-ethical attitudes in management?

On a scale of 1(poor) to 10 (excellent), how would you rate the practice of ethical leadership in your company? Do you think it needs improvements? Why?

If you were a leader teaching ethical leadership to budding leaders, how would you do it?

What can be done to help the team reframe their sales approach?

Watch the video and answer the following question. How did the salesperson overcome the price objection?

How would you rate your sales skills? What can you do to enhance them?

What life or professional experience can you offer to bring this skill to life if you were to teach it to someone else?

Through what platforms or tools do digital customer service agents operate from? List at least 5.

How does divergent thinking help with innovative approaches to solutions?

Think of a current customer problem at your company. Use divergent thinking to list possible solutions to the problem.

What life or professional experience can you offer to bring this skill to life if you were to teach it to someone else?

A popular luxury retail store is looking for an experienced customer service agent. A huge corporation is looking for a manager. A private school is looking for an experienced language teacher.

Describe a time where you handled a very stressful situation at work and how you overcame that. Tell me about a time where you had to deal with a customer’s complaint and how you handled it. Tell me about a time where you handled a student who had difficulties concentrating.

Create specific behavioral questions and that would help you assess the skills desired in a candidate.

What life or professional experience can you offer to bring this skill to life if you were to teach it to someone else?