Prashant Sharma

Founder, Coach Prashant First Personality, India

Prashant brings 20+ years of experience in coaching professionals to develop executive presence: for Visibility, Recognition and Growth. He's a best selling author and completed more than 1130 hours of coaching.

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Tricky workplace situation handled

By this mentor in various human skills

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1. give timely feedback 2. give feedback in private 3. use I statements 4. feedback should be focussed on 2 issues or fewer

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Blake's approach is smart because he is mindful of the effect of both verbal and non verbal cues in communicating feedback.

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I've noticed you are late for meetings. What can we do to ensure your punctuality?
I understand that you have many queries. Can I request you to allow me to finish first? That way I can address your questions with full attention.
Good job so far. However, I see room for improvement in 2 specific areas. Can we focus on those for the time being?

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1. Use of wrong tone in communication that causes miscommunication 2. not adhering to the common ground rules for behaviour.

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1. Ensure accountability 2. trust. 3. communication 4. give equal credit in public, criticise in private.

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Assuming that clients are looking for my services because of my experience, at the risk of ignoring other factors like timing and price.

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Asking the same old questions will give us the same old answers. change the question. Be open to dissent. Be ready for failure. Learn from it.

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We have been quite successful in converting prospects into clients by focussing on what we do well to build relationships and add value.

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1. collect water that leaks out of air conditioners 2. used as an indoor planter 3. used as a pencil case out pen stand.

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1. employ personal shoppers in every store who can help people with colour combinations, products of appropriate body type. 2. keep stock of sizes catering to all body shapes, across nationalities. 3. offer bespoke tailoring on a paid basis.

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Divergent and parallel thinking help in approaching a problem with different perspective. thereby increasing chance of finding a solution and also finding multiple solutions to problems that were hard to crack.

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Email being responded late to clients. Develop an incentive system for those who correspond on time, based on feedback from clients also.

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Prashant Sharma

Tricky workplace situation handled

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Prashant Sharma

Tricky workplace situation handled

1 Watch the video and answer the question: Write down the four pieces of advice mentioned in the video.

3 Give constructive feedback in response to the scenarios below.

1 What are the disruptive behaviors in your team?

2 What measures can you take to eliminate disruptive behaviors?

1 Do you have confirmation bias? How has it affected your work so far?

2 What can we do to overcome confirmation bias?

1 On a scale of 1-10 how would you rate your likelihood to apply Appreciative Inquiry (AI) to increase effectiveness at your organization? Why?

2 Think of an area in your organization that has been successful. Apply the Appreciative Inquiry approach to reap further benefits from this successful section. Share your thoughts here.

1 Have a look at the tin can above. Brainstorm ways it can be used outside its traditional purpose.

2 JIVAAN is a popular retail store with many branches. Lately customers have been complaining about a lack of personalized services in the branches. Apply divergent thinking to come up with creative ways to solve this issue.

3 How does divergent thinking help with innovative approaches to solutions?

4 Think of a common problem at your company. Use divergent thinking to think of viable solutions of the problem.

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Pricing is $1000 per expert or $2500 for 3 experts for 75 minutes of learning, innovation and/or problem-solving.

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