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Tricky workplace situation handled
By this mentor in various human skills
1
- He began his sales pitch without even letting the person finish his sentence. Without trying to find out what there requirement was.
2
- Not interrupt the speaker while she is speaking, clarifying with her to understand her correctly
3
- Being a good listerner needs patience.
4
- Face
5
- No
6
- One should focus on whole body to understand non verbal cues
7
- Email 2. It has a positive tone and doesnot blame anyone but tries to bring the team togather to resolve the issue.
8
- Communication cycle and ability to confront staff
9
- Not being able to take criticism. Resistance to change
10
- Clear goals, setting clear timelines & responsibility
11
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- One should not try to please everyone. People tend to listen to decisive leaders
12
- Staying calm, not reacting immediately, introspect, take is as a learning process.
13
- Handle it publicly, embrace and show how you will fix the issue.
14
- Listen carefully , accept where the comment is genuine & assure that problem will be fixed.
15
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- Nil
16
- She appears to be upset and unhappy with the service received by her.
17
- welcome her with a smile
18
- frowning, flaring of nostrils, narrowing of eyes
19
- Remain calm ,listen patiently to her grievance
1
- Honesty, integrity, commitment to goals,
2
- We come across as confused, make wrong decisions, feel guilty
3
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- Give them difficult situations and ask them to about their immediate response.
4
- I’m not perfect but i am unique
- I am ready to try new things
- I will lead my team to success
- I can handle any assignment
- I choose to be where I am
- Yes
5
- If you believe in people they will be tjere for you when you need them. People should learn to believe in their skills.
6
- Try to put down others, not accept suggestions easily
- Ability to accept when they are wrong, share knowledge
7
- Introspect to see whether CEO was right in any manner.. Call my team & discuss performance / brainstorm on what changes can be made to improve performance
8
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- Tell the Mentee that she should keep calm, donot react to anything adverse being said. Try to look at things objectively without getting emotional.
9
- Motivation, sense of accomplishment in the end
10
- Marathon runners not look how far they have come how much further they have to go
- Marathon runners check their ego at the door
- Marathon runners keep moving forward even if things donot always go as planned
- Marathon runners donot allow overwhelming feelings to paralyze them
- Keep eye on task & keep moving till goal is achieved
11
- Call employees one by one and seek answers from them on problems impediments hampering their performance
- Accept the mistake & move on
- Make effort to see if the star employee can change her mind, remove difficult persons from the team
12
- Courage and grit help in achieving goals. Try to do things that
1
- She should try to engage in conversation with her colleagues in the new place to understand the culture, customs of the place.
2
- Build trust among members,value contribution of each member. encourage collaboration, resolve differences through discussions
3
- Build trust, encourage sorting differences openly.
4
- Cant think of any
1
- Looking after children, old parents. Household work. Official responsibilities Social responsibilities
2
- Hassled Impacts the quality of their work
3
- Yes
- Yes
- No
- Yes
4
- Official resonsibilities Time to old parents, other family members Time for self
5
- Priortize , Take up only those commitments which are worth your time.
1
- Having all relevant data Implications of decision to be kept in mind
2
- Should have Asked the customer if he wanted to buy a tv what exactly he had in mind, if he had any budget
3
- Its more fun with one ball as there is an element of competition & excitement.Players get to show off their skills, they learn to help each other & coordinate
- It is a very rigorous game needs very high level of energy which female players not able to match.
- Team
4
- Data collection -To identify areas which are leading to overrun and identify which areas where cost cutting can be implemented without hampering operations
5
- To reduce backlog of eps claims
6
- None
7
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- No stress, improves quality of job done, more work can be done in same time
8
- Difficult tasks can be performed diring this period
- Delegation
- Helps in managing, some tasks can he delegated to others
9
- Delegation
10
- One should not try to do everything oneself. We must learn to trust others empower them and then delegate.
1
- Open mind, lateral thinking
2
- Work with People who think differently
3
- No
4
- Acceptability of errors, mistakes
5
- None
6
- Gives solutions as per need of customer, involvement of customer at different stages brings greater satisfaction.
7
- Connect customer requirements with the dept looking after reservations
8
- Nil
