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Salesh Pathiyara
BDM, Radio Holland Middle East, United Arab Emirates
Salesh is a self-motivated person, interested in doing challenging things in life. Integrity and being result-oriented are his key drivers. He is a certified LSSGB/LSSBB holder, currently employed with Radio Holland Middle East LLC, Dubai UAE as an Business Development Manager handling Sales for various Offshore, PMR, and Deep Sea Customers. Previously worked the role of Senior Sales coordinator in Radio Holland and as Corporate Account Executive (B2B) in HCL Infosystems Ltd, Hyderabad, India.
Tricky workplace situation handled
By this mentor in various human skills
1
- Active listening gives positive impression that their frustration is being heard. Even though frustration is there , they are satisfied that they are being heard. This will ensure to approach us next time as well.
2
- Actively listen to customer. Reach to an amicable solution. Don’t bad mouth neither your company or customer
3
- Customer asked for a huge discount and I disagreed. I could have listened and understood better: 1. Reason he is asking for discount if he has found any alternative offer 2. Understood if he or his customer has any budget issues 3. Give him the assurance/confidence that ee shall support him in the best ways we can
4
- There can be sad customers. However customer must always have the feeling that they can approach us and I must be able to provide some help in some way
1
- Ask Mara what works is she wanting from management end. Provide her the option of work from home for couple of days in a week. If there are many such kids, hr can explore the option of starting a small crèche in their facility. Provide her the option of flexible working hours.
2
- Positive: people can interact on a day to day basis, discuss problems and come out with innovative solutions. Negative: micromanaging things makes the employees feel they are being monitored and thereby trust element is lost.
3
- To provide remote installation advise onboard a ship rather than attending onboard. Once installation is complete as per our advise, Then do the mandatory connecting and commissioning by attending onboard the ship, thereby saving engineer traveling cost
4
- With examples. How it worked in some industry, motivating to take smaller risk each day, moving out of comfort zones and monitor the progress continuously
5
- I am a champion born to revolutionize lives. I am a winner at the same time have difficulties with love life and managing family. But who doesn’t have difficulties? We can overcome one at a time and make this place a beautiful place to live in.
6
- Being Self aware is very important Igor being happy. And a happy self can achieve big things in life. I Being into Sales, Self awareness helps me know where I stand, where I wish to be and how I achieve my targets. I am successful in achieving my Annual Sales targets by being aware and focusing on my strengths, working on weakness, planning my actions and action my plans accordingly.
7
- I need to get promoted to the level of Chief executive Officer/ Managing Director in 3 years time? Am I good at what I am doing ? Am I leading by example? Am I influencing my team to a common goal? How calmly am I resolving conflicts? How am I taking criticisms ? How better am I with customers? How good am I analyzing balance sheets and profit and loss statements? How good am I to analyze my Sales figures? How good am I to learn from the figures ? How good am I to capture from the figures and present to management ? How am I incorporating the above steps to achieve company’s Vision ?
8
- 1. I want to run schools / college institutions in providing a good platform to next generation kids. 2. I want to be happy and successful as a Chief executive Officer. I want to run a company driven by passion and thereby revolutionize the lives of all stakeholders. 3. I want my child/ children to be proud of their parents when they grow up. 4. I want to leave a positive impact to this world before I leave.
9
- 1. Become CEO: M1: To be good at Sales M2: to. Be good at presentation M3: to be the best friend of OEMs and Customers M4: to analyze company’s strengths, influence stake holders to hear to me and convice them I’m speaking sense. M5: to be good at analysis, take risks, not get rejected by small failures and continually keep trying and motivating team 2. To run a School: M1: to have good ideas to run the school M2: discuss the idea with similar people in my network or my own school to run M3: have enough money to invest. M4:have good business proposal to convince venture capitalists M5: visualize how different your school shall be, take required approvals and actually make it happen. Revolutionize life and leave an impact: M1: to be good at what you are doing by focusing on health, happiness and achieving goals M2:
10
- Being happy. Being smart and diligent. Delegate tasks, trust the team, build confidence, motivate the team that crisis will get over, have brain storming activities for the crisis, take industry best practices of previous similar crisis in other industry which can be replicated.
11
- Making time for strategic analysis and devoting complete time for it. Set a deadline personally before and commit to the same. Tactical decisions are also important thereby prioritize tactical things within the day and while involving strategically fully focus during that time. Usually have weekly targets( longer than tactical ) for strategic cases and if possible inform team about the importance of strategic call and asking team’s assistance for tactical decisions of anything urgent comes up
12
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- Discuss with team about the risk foreseen; check with team for possible solutions, evaluate the solutions and choose what best fits all.
13
- By explaining the team about the risk consequence and explaining the gravity of risk
- Suggesting Sarah that it is okay for not being transparent, however to communicate to Sarah about the team’s anxiety politely. May be a team casual meeting outside office might help.
- Suggesting Rob to check the possibility of reducing salary of the employees he decides to let go. Check with team if they can go on some leave without pay for sometime till the crisis is off. Check if some work as consultant and get paid for the work.
1
- Understanding each others language, body language, respecting each other’s cultures, understanding their traditions, picking up good traits from each other, ensure we communicate clearly and is understood
2
- Learn from my experience, impart to next generation, try to understand between the lines
1
- To know more about their company culture and to understand if we are an actual fit to that position
2
- To understand about the company and how we we shall be the relight fit there. This is to understand what it takes to succeed and if failed, if there is a room for some coaching / training
- To understand whether company’s aspirations and goals are in line with our aspirations
3
- What kind of CSR activities company is involved in ? Are there any rooms for sharing some Innovative ideas ? Could you share some details as in their experience and insights about the department, team and my manager with whom I shall be working ?
4
- In my interview, I had understood more about the company; who are the principal suppliers, which market it targets from Internet and understood how what he studied in his a academic life he is able to apply professionally.
5
- I had won an order with good margin. However it was a contract and company had requested to acknowledge the Po wi rh ji. 5 days whereas my legal team would need sufficient time to give a heads up. Sufficient time was agreed mutually with customer after communicating with management set realistic expectations and agreed on a time line
- Understand each version of the story separately. Then weight the options come to a agreeable solution discuss amicable to get the problem resolved
- Engineer attendance was delayed by two days. I discussed with many people and got it arranged for next day
6
- What were the characteristics of empathy that you showed towards your colleague within your organization.
1
- Proactively communicating to all employees if there is a dress code that has to be followed. Encourage employees to give their views in suggestion box anonymously or otherwise which will be monitored by management and necessary actions can be taken.
2
- Different nationalities have different food styles. Younger generation kids prefer to do things faster and differently Respecting religious practices and believes
3
- Having whistleblower policy Having a proper escalation matrix Maintain a open door policy of managers being approachable
4
- Respecting nationality, ensuring emotional condition of employee and then presenting a case which AI would not know, ensuring that point is taken in right spirits by taking feedback and open to hear the differences.
