Let's have a chat :)
We’re here to answer all your questions
Thank you for showing interest!
As your next step, please book a slot here so our team can get in touch with you.
On Request
Fixed office Hours
Sherina Mohammed
Senior Director, CGI Merchant Group
Sherina comes with extensive cross sectional experience including strategic planning, investment banking, and real estate. She now leverages them to lead a real estate private equity firm.
Tricky workplace situation handled
By this mentor in various human skills
1
- Laissez Faire...allowing high level of participation by subordinates and colleagues as well as collaboration in decision making process.
2
- 1. Good: Optimize on creativity and decisions incorporate diverse inputs which have proven to produce better results in many instances. 2. Bad: It may be difficult to have everyone in one common direction and attain a common front. Projects may face challenges to meet deadlines if there is not a high level of accountability.
3
- 1. Pros...Allow more focus and time on tasks at hand...I work fast and have a high level.of emotional.intelligence so I can execute faster 2. Cons...As I execute faster I can exert pressure on others who cannot keep up and conflict may arise
4
- Yes it can as we are all self motivated and our objectives are clear. We understand if we work well together we will achieve our objectives more effectively
5
202082142119.jfif)
- I like to use scenarios to teach. This video was a good example and I would use similar videos and engage the class/students in discussion as to what groups will work best for this type of style and also identify the faults in each case. Example: a group of engineers working on a prototype versus group of engineers working in a production line. Another example would be movie set staff...where a Director needs to direct the movie and make commands of what type of costume designs, movie set, actors output etc.
6
- 1. Learn from mistakes 2. Learn that things can work out better than you first thought - de-catastrophize 3. Can auger empathy towards others 4. Know what does not work, process of elimination - get closer to what works
7
- If Tim has been working for 5 years, one email by a single trainee will not cast aside 5 years of employment. However, Tim's capacity has been doubted by the CEO and senior manager. Tim should ask both of his seniors what truly created the doubt in their mind. Tim should analyze the feedback from all his training sessions, as a good trainer always ask for feedback forms after training. From this analysis, and data supporting his conclusions, he can walk into the meeting with his seniors to counter any argument against him in the email from the trainee he let go.
8
- 1. Learn from mistakes - it's better to have contingencies in case of mistakes. 2. Approach next problem with learnings from past mistakes. 3. Make decisions after assessments, don't prolong failures after assessments, move on quickly with lessons learnt.
9
- I would give the student an excercise that i know they can achieve well at and then I will give them a deliberate exercise where I belive they will fail and then i will ask them to assess how they will approach a third task, one that is similar to what they failed at. I will gauge their confidence level and approach and retr
10
- 1. Excessive Communication to a point of being intrusive - not a proper communications protocol 2. Not respecting deadlines 3. Making a lot of mistakes - not understanding the full context of the job required 4. Side stepping immediate supervisor and creating new relationships which supervisor's boss and excluidng supervisor 5. Not completing tasks required and repeatedly delegating
11
- I liked that the Manager asked questions to draw a better context as to why Ben would be bothering the employee so much and what can the employee do or what can the Manager do to avoid or reduce the problem. By asking these questions the Manager came up with some possible solutions 1. The employee can have an upfront discussion at the time of incidence so it is fresh in Ben's mind and if discussed at the time Ben is bothering the employee, Ben will be able to substantiate his actions more and both can have a more fruitful discussion as to how Ben can reduce his interference with the employee 2. The manager made a suggestion of more training which I think will help. 3. The Manager also drew out the kinship and empathy the employee felt for Ben, in doing so, she will make an additional effort to help Ben.
12
- For the most part, all of the above suggestions would work. The situation where all of the above will not work is if there is a deliberate attempt of an employee to destabilize or undermine another. In this case, no matter what an employee tries, the one who wants to undermine them may make it difficult to come to any resolution or common ground. This type of tactic is demonstrated in "power play" where one employee wants to get ahead of the one they are undermining.
1
- His focus will not be optimum, and his productivity can decrease
- He can help identify at what points in his body has stress and use his breath and mindfulness to reduce the stress.
2
- Body scan can ease mental stress if one relaxes the mind in consistent short breaks for a period of time.
3
- Close your eyes in a quiet place. Think of your breath first coming in your nostrils and then follow the pathway mentally on the breadth as it moves into the lungs and oxygen is exchanged by the heart pumping that oxygen to all the cells of the body. Then concentrate on that nutrient exchange on all the body's organs and feel if you are relaxed or stressed in any part of body. For the latter, breathe deeper into that organ. Repeat daily.
4
- 1. Morning Prayer or 2. Night time before falling asleep and listening to a video - Talk through Meditation 3. Walk in Nature
5
- Active listening is listening to 1. learn 2. obtain information 3. enjoy the content. When you obtain information about a client, it helps you to include items/information that will appeal to the things a client looks for.
6
7
8
- "Your call is vital to us and since we cannot immediately answer your call, you have two options 1. You can stay on line and hold for xxx mins until next available agent or 2. Leave your no. and an agent will call you back during the course of today. For immediate assistance, please try our Chat Bot on our website www.xyz.com"
9
- 1. Give detailed info to call her back if disconnected 2. When she passes the call, she shares the client's name and defines what he is calling about 3. She identified who she is passing on to 4. She also shared the no. of who she is transferring (which is excellent, all too often I get the call lost while being transferred and I don't know the name or no. of who I was being transferred to)
10
- I would reiterate all the steps taken by the caller from the previous video:1) Identify the problem the caller is calling to solves 2) Know the best fit of person to solve the problem for the customer 3) Call the person from no. 2, ask if they can speak to the customer, if not now, when 4) If the person to help can speak now, transfer the caller, but first give name and no. of the person being transferred to 5) If the person to help cannot speak now, then either pass to another recommended person or take their no. and get the person to help call them back. Active listening to understand the problem. Converse to get additional context. Give names and numbers of the right person at the firm to help.
1
202055174120.jpg)
- 1. Complete all desired tasks in time that is manageable 2. Can have time for fun and relaxation 3. Less stress as you accomplish things as required 4. Able to prioritize so less confusion
2
- Breaking big tasks into little ones can avoid confusions and give that sense of satisfaction and quick wins that keeps you motivated to continue the process of more tasks. Identifying times of the day most productive affords you to allocate most work to those times and knowing my limits maximize productivity by making sure optimum attention and focus is given when addressing various tasks.
3
- My time management skills are very good. Tips most helpful is to know my limits and appreciation of balance in my.life as I allocate 50 hrs plus per week for work.
4
- I like to use scenarios to teach skills. So I will adopt teaching the principals of prioritizing tasks and eliminating unnecessary tasks and then use scenarios that highlight each of the principal and the student can make a choice in these scenarios. Example a man has a big task that can take 14 hrs but has a deadline of 10 hrs...how 🤔 can he solve this?
