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Tejaswini Gopalaswamy
Co-founder, Unventured
Tejaswini has led and managed creative and copy teams for leading advertising agencies. In 2014, she co-founded Unventured to pursue her interests in art and travel.
- health
- wellness
- hospitality
- communication
Meet the mentor
TALK SHOW VIDEOS
Tricky Workplace Situation Handled
- Yes, I do have biases towards candidates who went to the same university as mine, or are from a similar background.
- Feedback from customers Feedback from peers Feedback from managers Feedback from Subordinates Objective feedback - Statistical data etc
- Ask 5 people for feedback. - What am I good at? - What do I suck at? And shut the fuck up and listen to them.
- I would've asked more questions, Listened actively
- He could be misjudging the customer needs. He may take longer and become disengaged.
- He can become more mindful of how his body is reacting to stress
- A positive impact since it leads to being more mindful
- Resumes are short-lived and do not give us an insight into the person's motivation and passion for our business.
- A demotivated team, back logs, fall in the learning and growth curve of the organization.
- I should have looked for consistency, passion, responsibility,
- You are solving a problem vs. selling a product
- It was due to lack of timely addressing the enquiry. I would change that by putting in place, the right process, and sharing better clarity with the team.
- Customer satisfaction
- To be wired and productive
- Mindful is to be conscious where as Mind full is to be stressed
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- I look out for tell tale signs like anxiety, irritability, lack of concentration and I step back.
- Take a 10 min break before you attempt a task, set a timeline, make notes of steps and procedures you will follow to complete the task.
- The world took a pause, it's time to reset. the way people work had changed. to be able to adapt to new ways to working and flexible to learn something new is extremely essential.
- - Reading up on essential skills and how to acquire them - Making positive effort to develop them - Talk to a mentor - Understand what the industry needs at the moment
- edit: Hyp
- The client loses confidence in the brand, the lack of ability of the customer care person to have a complete know how of the product. The client feels let down
- It's better to be transparent and give them a time span when the customer agent will take their call, say "Thank you for calling us, our customer agents are busy at the moment, your call will be addressed in 2 mins. We appreciate your patience"
- She informed him of who she was transferring him to. She gave him her number for future reference. She asked if she can help him with anything. She transferred the call sharing his name.
- to feed the angry wolf or the calm wolf
- Feeding the calm wolf
- the old man
- Mindfulness is key to recognising emotions and feeding the right ones
- Through envy
- Through empathy
- The calm wolf: - I use empathy - I realise my privilege and the lack of it - I step back and think through before I say something in heated arguments - I draw clear boundaries - I ask for a "Time out" - I take care of myself - I meditate and exercise The angry wolf - feed it with envy - Feel the emotion of greed - Reactive vs responsive
- Other people's behaviour
- My words, my actions, my ideas, My play, my effort, my mistakes, my behaviour
- All of them
- none
- Anxiety
- I worry
- am mindful
- to not overthink
- keeping calm and know that "this too shall pass"
- 12th July
- i believe I can be better
- - More prominence to mental and physical health and immunity - Better co-ordination processes since we have been working from home - Self care is caring for others
- - Work pressures - Accountability - Punctuality
- Job insecurity - Keep calm and know there are other opportunities. Well being of myself and my family's health - Limit corona news. An unorganized medical sector in my country - Be self sufficient.
- Supply chains of groceries start to collapse. - serious stage , The business carries on, as usual, no necessary precautions, no clear guidance. - Initial Signs, Store employees do not take the necessary precaution against the flu; they don't ration products, etc.- Harmless stage, The company is left out of the post-pandemic market restabilization - Serious stage
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- It puts things into perspective
- It's normal to feel anxious. - Monitor your consumption of media. - Be kind and compassionate to others. - Keep psychical distance but stay connected to friends and family.
- Sit with his difficult emotions and work on them. Make a list of worse case scenario's. Limit the consumption of media. Focus on gratitude and compassion. Learn new skills with the time he has.
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- 7 blessings: - good education - Monetary benefits - great family - supportive friends - great health - access to knowledge - a roof over my head. 7 opportunities in your life - ability to explore what i love - a chance to reset and re invent during the pandemic - a chance to step back - find new ways to do things - gather the power of network - be able to relook at health nutrition - be able to manage my mental health and wellbeing
- 7 blessings: - good education - Monetary benefits - great family - supportive friends - great health - access to knowledge - a roof over my head. 7 opportunities in your life - be able to relook at health & nutrition - be able to manage my mental health and wellbeing - ability to explore what i love - a chance to reset and re invent during the pandemic - a chance to step back - find new ways to do things - gather the power of network
- With conditioning, we build habits in our thought patterns, we need to step back and relook at these patterns and find freedom from them
- - Get some perspective - Assess your situation as objectively - Compare the undeserved bad things with the unearned good things that happen to you - Toughen up - Be the architect of your own fate - Take an honest inventory of your own life - Focus on your power not your helplessness
- 8 - Be more aware - Toughen up
- Our monkey mind is our self critic. that tells us all the negative things that we are, dissuading us from our authentic self.
- Self awareness helps us set the right goals. it keeps us motivated to strive harder, knowing that we are capable of achieving things. Self awareness is knowing your strengths and weaknesses.
- Major goal in life - To be happy and in peace.
- - Build an organization that is going to make a drastic and positive change in the way people travel. - Live in a world that is compassionate, connected, kind and sustainable. - the above 2 leading to happiness and peace.
- Milestone 1 - build a team Milestone 2 -
- - Economic distress - anxiety - Lack of physical bonding
- establish structure and routines get minimum 8 hrs of sleep self care - eat healthy, get outside connect with friends and family - digitally take a break from corona news and social media - try wellness apps Remember we are in this together
- - We will be more compassionate - aware of our privileges and lack of it - Be conscious of our expenses - care for better hygiene - mindful of the govt we choose
- health of my family and friends. mental health and well being of myself, my family and friends.
- extreme outcome - i could lose a family member to COVID. - Mild outcome- They could contract COVID and recover healthy. Extreme outcome - depression. Mild outcome- momentary anxiety
- Yes. - Be more aware and conscious, follow necessary precautions. follow mindfulness practices, access resources, talk to each other, stay connected
- Lower and upper back
- A sedentary lifestyle is physically depleting. Mentally draining Physical pain lack of endurance and strength
