Terri Lonowski
Founder at Soulful Listening®
I help improve communication, build trust, and unleash human potential through the five simple elements of Soulful Listening®. <br><br>Listening has been the throughline of my life...
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- Deep Listening Techniques: Strategies for improving authentic communication
- Building Trust in Teams: Methods to enhance workplace relationships
- Unleashing Human Potential: Discovering and maximizing personal capabilities
- Neuroscience and Wisdom Integration: Exploring cognitive science in everyday interactions
- Communication Strategies for Personal Growth: Tools for effective expression and understanding
Meet the mentor
TALK SHOW VIDEOS
Tricky Workplace Situation Handled
- LORRY is a loyal customer and not addressing her concerns puts her continuing as a customer at risk. Blaming the courier is a huge mistake and very immature and lacks empathy for the customer's view point.
- They could check into the courier's practices and resolve the issue there or seek another provider. Reassure the customer that they are valued and send another replacement product or offer a credit. Improve their responses and correct the broken part of their complaint process.
- Tune in and politely listen to understand Ask quality, clarifying questions Concentrate fully on the customer Never interrupt
- I have developed an entire body of work called Soulful Listening™ which includes 5 elements, resulting on connecting and communicating in an evolutionary way. One of the major components involves active listening and I would draw upon my vast personal and professional experience to bring this to life.