Welcome to GLEAC Lovely Human
Let's Have a Chat
We’re here to answer all your questions
Thank you for showing interest!
As your next step, please book a slot here so our team can get in touch with you.
Terri Lonowski
Founder, Soulful Listening
Terri is the founder of Soulful Listening. She has served as the chair of the American Counseling Association Foundation & State Workforce Investment Board. She devotes her wisdom &...
Show More
- hr
- coaching
- education
- practicing
- mindfulness
- active
- listening
- building
- empathy
- communication
Meet the mentor
TALK SHOW VIDEOS
Tricky Workplace Situation Handled
- LORRY is a loyal customer and not addressing her concerns puts her continuing as a customer at risk. Blaming the courier is a huge mistake and very immature and lacks empathy for the customer's view point.
- They could check into the courier's practices and resolve the issue there or seek another provider. Reassure the customer that they are valued and send another replacement product or offer a credit. Improve their responses and correct the broken part of their complaint process.
- Tune in and politely listen to understand Ask quality, clarifying questions Concentrate fully on the customer Never interrupt
- I have developed an entire body of work called Soulful Listening™ which includes 5 elements, resulting on connecting and communicating in an evolutionary way. One of the major components involves active listening and I would draw upon my vast personal and professional experience to bring this to life.
