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Vijay Samuel
Director Operations, Twilio
Vijay is a seasoned professional having 16+ years of experience in the Global Captive Business Services Market, International Clients/Processes in the Consulting sector, Outsourcing Industry from larger MNCs.
- product
- tech
- design
- practicing
- creativity
- problem
- solving
- adopting
- emerging
- technologies
- entrepreneurship
Meet the mentor
Tricky Workplace Situation Handled
- Mainly because it allows management to meet the company's goals. Without a motivated workplace, companies could be placed in a very risky position. Motivated employees can lead to increased productivity and allow an organisation to achieve higher levels of output.
- Not a people oriented or friendly Manager
- Lack of Growth and Progression - Providing Career Pathing Opportunities Being Overworked - Ensure work is balanced and manageable Lack of Feedback and Recognition - Create R&R programs
- Both
- Trust is key, Offer Discounts and special offers, Nostalgia, Offer excellent customer service & Corporate Responsibility
- Neither being supportive nor emphathetic. Also, no solutions provided which are totally wrong
- Why should I work for the Company? The Company's Why creates the need to influence a Customer Loyalty and retain the Customer
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- I would do both
- Access to capital, Pending promises, Being the bottleneck, Making decisions & Staying strong as a leader.
- Keep a positive attitude. Accept that there are events that you cannot control. Be assertive instead of aggressive. Assert your feelings, opinions, or beliefs instead of becoming angry, defensive, or passive. Learn and practice relaxation techniques; try meditation, yoga, or tai-chi for stress management. Exercise regularly. Your body can fight stress better when it is fit. Eat healthy, well-balanced meals. Learn to manage your time more effectively. Set limits appropriately and learn to say no to requests that would create excessive stress in your life. Make time for hobbies, interests, and relaxation. Get enough rest and sleep. Your body needs time to recover from stressful events. Don't rely on alcohol, drugs, or compulsive behaviors to reduce stress. Seek out social support. Spend enough time with those you enjoy.
- Inside - Underperforming Employees, No Pay Hike, Lack of recognition, Extended work hours Outside - Cluttered House, Crying Kid, Nagging Wife & Expenses
- Exercise, Relax Your Muscles, Deep Breathing, Eat Well, Slow Down, Take a Break etc
- Both
- Although it may be time consuming up front, determining a target market allows you to focus your marketing efforts in the most cost effective way possible. Begin by clearly defining your product or service and then defining the person or business that will want to use what you have to offer. Understanding the needs of consumers is essential. You can often discover exactly how you can meet consumer needs through careful market research including running a focus group, scanning industry reviews or doing a market survey.
- Internet Marketing, Social Media Channels, Physical Marketing, Paid Advertising, Public Relations, Content Marketing/SEO & Word of Mouth Marketing
- Both
- Tim - Divergent & Susan is Convergent
- It is helpful for Idea generation
- Simplify complexity up front where you can, Establish Strong Governance, Clarify Chargeback Expectations, Do not underestimate change management needs, Ensure organizational effectiveness over time, Smart Technology & Utilize Service Level Agreements (SLA) as a communication and relationship-building tool
- Establish Strong Governance - Establish a good governance system to ensure processes are standardized from end to end and remain so. Avoid deviations or exceptions from standard that might erode effectiveness of the shared service center. This is meant to preserve the integrity of the process and prevent “complexity creep.”
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- I will choose to use a combination of citing both life or work experience and a creative way
