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Vishal Patil
Finance Manager, FIS
Vishal has a history of working in the human resources industry & Service Delivery Organisation and is known to be a leader and team player amongst colleagues. He currently serves as Finance Manager at FIS.
Tricky workplace situation handled
By this mentor in various human skills
1
- No Empathy Straight to the point Rude
2
- Dear Roberina, Greetings of the day Thank you for choosing our hotel. We do understand your issue in doing reservation and we are happy to help you with any changes in your current reservations. It seems that it is too late to reverse the reservation. As per hoteling norms, we will have to charge you 25% of your payment. However I will try to give you best deal for next weeks reservation so that you can get benefit of the charges that your spending today. Looking forward for your reply or comments Warm regards,
3
- Features Will always remain there. But benefits are more interesting than features as it emphatically connects with human brain and understand the problem and then tell the way to resolve it. Can easily connect with someone.
4
- Hi Erin, I do understand that tomorrow you will need an off because of your mother's operation. You need to be there with her. If it would have been a normal day I would have told you not to log in at all. But an important email hit your mail box tomorrow morning. Just share it with me and you take care of your mother
5
- You always decide goal in your life like your first goal would be talking and then walking in all your goals your family friends support you. So remember if you want to achieve something in life have a mentor who could help you
6
- 2
7
- 22%
8
- 1. Talking rudely 2. Dominating in all decisions 3. Low or No Respect for subordinates
9
- Listening to both parties separately Understanding the reason behind it. Trying to reach a point where it's win-win situation for both.
10
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- Have you cluttered in your thoughts regarding your career your personal life. There was time in my career where I was unable to take decision whether to stick to current job or move on I had mentor who solve that issue for me. Actually all answers were there with me he just helped me explore it.
11
- Smile on face, firm hand shake, eye contact nodding head while listening
12
- True
13
- Rebecca should make nice eye contact with the customer. As she is aware of products in and out She should use her hand gestures appropriately which suits to what she is talking it should enhance the message delivery. Facial expression plays an important role while communicating. Her entire body language should help enhance her sales speech.
14
- 7
- By understanding the negative body language and avoiding it while talking. Using appropriate body language and checking the result.
15
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- It is important to make connect then sell something. In every industry you are selling yourself. I in my leadership role use this a lot. When I take one on one with people I try to understand them and make a good connect by using my verbal and non verbal communication. Once I make that then I tell them what I except from them that too from their point of view as in how it could help them and I never fail it becomes solid communication.
